Dear Amy,
Thank you for reaching out. We’re sorry to hear the items didn’t fit as expected. With swimwear, we know that sometimes a different style or size can make all the difference.
Before proceeding with a refund, we’d be happy to offer you the option to exchange your item for any other style from the TRIANGL collection of the same value. As a thank-you for choosing an exchange, we can also provide a $10 USD refund back to your original payment method.
If you’d like to proceed with an exchange, simply send us:
• The style name
• Top size
• Bottom size
• Preferred bottom coverage (if applicable)
and we’ll guide you through the next steps.
Of course, if you would still prefer a refund instead, that’s absolutely fine too — just let us know and we’ll assist further. Please note that original shipping costs are non-refundable.
Kindest,
Crystel
Hi Amy,
Thank you for letting us know! We're glad to hear you've decided to keep the items.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always happy to help.
Have a wonderful day!
Kindest,
Lynn xx
Replies are sent through Open Doors, so they stay on the customer record.