Re: New customer message on May 29, 2026 at 6:39 am

Dear Leslie, Thank you for reaching out to us, and we're glad to assist. We're confirming your exchange request and have approved the exchange for the following items: Returning: CORA - DELLO - top S , bottom S / Cheeky (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: VINCA - LOTUS - top S , bottom M / Cheeky (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: CDBB132927269 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful weekend. Warm regards, Elaine xx

EX w/ DG , 2331838NA / CDBB132927269 NVINLOTTOPS 79 , NVINLOTBOTM 30

Hi Leslie, Thanks for sending this through. Great news, your exchange has been processed and a new Order Confirmation has been sent. Please note, the tracking number will follow in the next 1-2 business days. I have also put through a request to refund the price difference for your exchange. A credit will automatically be applied to the original payment method within 10 business days, and a notification email will be sent once complete. Feel free to get in touch at any time should you require further assistance. Kindest, Pearl

2331838NA / CDBB132927269 / w/ DG POP SD: 6/3/2026 TN: 1ZJ218A10306005618 Status: In Transit EX PROCESSED: 6/7/2026 NEW ORDER: 2356203NA

6/8/2026 N/A CDBB132927269 BILLIE WILLIAMSON N/A 1 UPS1ZJ218A10306005618 CORA DELLO TOP S 337170 6/10/2026 6/8/2026 N/A CDBB132927269 BILLIE WILLIAMSON N/A 1 UPS1ZJ218A10306005618 CORA DELLO BOT S 337171 6/10/2026 2331838NA / CDBB132927269