Dear Sarah,
We have received your Refund Request for Order Number #2336980NA.
Sadly, we are unable to approve the request as we cannot issue refunds for a partial return (top or bottom only) on bikinis sold as a set. For refunds, the full set (top, bottom and bag/pouch) must be sent back.
Can you please confirm if you will be returning the full set for a refund?
Kindest,
Pearl
I am returning the FULL SET. Sorry for the confusion or if I checked a wrong box.
I have already ordered a replacement so I am hopeful this can be resolved quickly and I can sent the top and bottom back ASAP.
Thank you!!!
AGENT2026-05-30 13:07:42Ā· email/helpdesk
Dear Sarah,
Thank you for getting back to us and placing your new Order #2345717NA.
Your return for Order #2336980NA has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
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Items Approved for Refund:
MALA - BANC Blue Balconette Top - XXS / Bottom - XXS Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: E42BEC2925557
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
ā¢ Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
ā¢ Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Gelou