Re: Exchange request #2667542969296

Hi Jillian, Thank you for reaching out! I’m sorry for the confusion and the delay in getting back to you. Upon checking, I can confirm that your exchange request was approved on August 4, 2026. It’s possible that our email was filtered into your spam or junk folder, so we kindly ask that you check there as well. For your convenience, I’ve included the full return instructions below: We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - BUTTER CROCHET STRIPE Triangle Bikini Top XS/ Bottom XS / Tie-side / Cheeky (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: VINCA - BUTTER CROCHET STRIPE Triangle Bikini Top S/ Bottom S / Tie-side / Cheeky (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2667542969296 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lynn

EXCHANGE #2395644NA 2667542969296 / VINBUTTOPS 73 / TIEBUTFBBOTS 48

Hi Jillian, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Jetz

EX FOR 2395644NA / 2667542969296 TN: 9505515796766217581771 SD: 8/5/2026 ADD: 8/8/2026 PROCESSED: 8/10/2026 NEW ORDER: 2403529NA

Hi Jillian, Thank you for reaching out, and we’re so sorry for the confusion regarding your exchange confirmation. We completely understand how concerning it would be to see only the top listed when you requested an exchange for both the top and bottom. We’d be happy to look into this for you and make sure your exchange has been processed correctly. Please rest assured we have processed the full set as follows: We hope this clarifies your concern. Kindest, Geelah