49,998 tickets1-100

Conversation with Customer #537708403

Leah Stark 路 leahstark1107@gmail.com 路 Gorgias #232210983

closed
Opened
24 Jul 2026, 13:46
Closed
24 Jul 2026, 15:47
Assignee
Kiara - Returns Team
Order
2403241
returnsreturns_follow-upreturns_processedtrianglai_answeredai_handoverai_next_genai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-24 13:46:02路 chat/gorgias_chat
    Hi I am trying to figure out which RA numbers are for which items
  2. AI_AGENT2026-07-24 13:46:14路 chat/api
    Hi, welcome to TRIANGL! If you already have approved return requests, each RA number belongs to its own order. Please include the RA reference for each order inside the parcel so our warehouse can match each item correctly. If you have lost an RA number or are not sure which one belongs to which item, I鈥檒l connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You鈥檙e also welcome to leave a contact email for follow-up. The expected wait time is 1 minute.
  3. AGENT2026-07-24 13:47:02路 chat/helpdesk
    Hi, I鈥檓 Lery, and I鈥檒l be helping you from here. :)
  4. CUSTOMER2026-07-24 13:47:15路 chat/gorgias_chat
    Thank you !!
  5. AGENT2026-07-24 13:47:21路 chat/helpdesk
    Can I have your order numbers and the email address on the orders, please?
  6. CUSTOMER2026-07-24 13:47:35路 chat/gorgias_chat
    I鈥檓 so sorry I have a lot of returns and I don鈥檛 know which Ra numbers go with which return
  7. CUSTOMER2026-07-24 13:47:45路 chat/gorgias_chat
    Leahstark1107@gmail.com
  8. CUSTOMER2026-07-24 13:48:41路 chat/gorgias_chat
    2391406NA
  9. CUSTOMER2026-07-24 13:48:45路 chat/gorgias_chat
    That is the first one
  10. AGENT2026-07-24 13:51:20路 chat/helpdesk
    Alright.
  11. AGENT2026-07-24 13:53:54路 chat/helpdesk
    The RA number for 2391406NA is 5C765F2965188.
  12. CUSTOMER2026-07-24 13:55:00路 chat/gorgias_chat
    Okay next one is 2391472NA
  13. AGENT2026-07-24 13:55:23路 chat/helpdesk
    145E742964815
  14. CUSTOMER2026-07-24 13:56:03路 chat/gorgias_chat
    Okay and last one is 2392969NA
  15. AGENT2026-07-24 13:56:28路 chat/helpdesk
    453FF92965504
  16. CUSTOMER2026-07-24 13:56:51路 chat/gorgias_chat
    Okay! And could you check one more thing
  17. CUSTOMER2026-07-24 13:57:03路 chat/gorgias_chat
    Have I been refunded for order number 2386910NA
  18. AGENT2026-07-24 13:57:25路 chat/helpdesk
    BB96762961449
  19. CUSTOMER2026-07-24 13:57:47路 chat/gorgias_chat
    Was I refunded ?
  20. CUSTOMER2026-07-24 13:57:54路 chat/gorgias_chat
    I returned two of the three bikinis
  21. AGENT2026-07-24 14:00:00路 chat/helpdesk
    May I ask for the name of the shipping company you used to send the orders back to us and the tracking number, please?
  22. AGENT2026-07-24 14:02:31路 chat/helpdesk
    I just want to check if you're still online?
  23. CUSTOMER2026-07-24 14:02:34路 chat/gorgias_chat
    Let me check
  24. CUSTOMER2026-07-24 14:02:37路 chat/gorgias_chat
    One second
  25. CUSTOMER2026-07-24 14:03:43路 chat/gorgias_chat
    UPS
  26. CUSTOMER2026-07-24 14:04:13路 chat/gorgias_chat
    I forgot to fill out the dispatch note though
  27. AGENT2026-07-24 14:04:51路 chat/helpdesk
    Do you have the tracking number from UPS?
  28. CUSTOMER2026-07-24 14:05:00路 chat/gorgias_chat
    1ZJK97140319925920
  29. AGENT2026-07-24 14:05:37路 chat/helpdesk
    Is this the tracking number for all the order numbers you provided?
  30. CUSTOMER2026-07-24 14:06:21路 chat/gorgias_chat
    No no ..
  31. AGENT2026-07-24 14:06:31路 chat/helpdesk
    Oh, sorry for the confusion.
  32. CUSTOMER2026-07-24 14:06:34路 chat/gorgias_chat
    This is for one of the orders we already sent back
  33. CUSTOMER2026-07-24 14:06:39路 chat/gorgias_chat
    Just seeing when I鈥檇 be refunded
  34. CUSTOMER2026-07-24 14:06:45路 chat/gorgias_chat
    I don鈥檛 think I filled the dispatch note out
  35. AGENT2026-07-24 14:07:01路 chat/helpdesk
    No worries. To confirm, this is for order number 2386910NA?
  36. CUSTOMER2026-07-24 14:07:29路 chat/gorgias_chat
    2386910NA
  37. CUSTOMER2026-07-24 14:07:32路 chat/gorgias_chat
    Yes that one
  38. CUSTOMER2026-07-24 14:07:38路 chat/gorgias_chat
    I returned two of the three bikinis
  39. AGENT2026-07-24 14:08:08路 chat/helpdesk
    Noted and thank you for these details. For this case, I will send your details over to our Returns Team for follow-up. Please allow our Returns Team to review your request and email you back within 24 hours.
  40. CUSTOMER2026-07-24 14:09:01路 chat/gorgias_chat
    Thanks
  41. AGENT2026-07-24 14:09:13路 chat/helpdesk
    No worries. :) Is there anything else I can help you with?
  42. AGENT2026-07-24 14:11:42路 chat/helpdesk
    I just want to check if you're still online?
  43. CUSTOMER2026-07-24 14:12:44路 chat/gorgias_chat
    That鈥檚 all thank you !
  44. AGENT2026-07-24 14:13:18路 chat/helpdesk
    You're welcome. :) Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx
  45. AGENT2026-07-24 14:13:28路 chat/helpdeskINTERNAL
    2386910NA | Leahstark1107@gmail.com refund ff-up "And could you check one more thing Have I been refunded for order number 2386910NA" Courier: USPS Tracking code: 1ZJK97140319925920
  46. AGENT2026-07-24 15:47:41路 email/helpdesk
    Hi Leah, Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Kiara
  47. AGENT2026-07-24 15:47:58路 email/helpdeskINTERNAL
    #2386910NA BB96762961449 RF 2 SETS / SA APPROVED FP SD: 7/20/26 ADD: 7/23/26 TN: 1ZJK97140319925920
  48. AGENT2026-07-28 15:11:26路 email/helpdeskINTERNAL
    #2386910NA BB96762961449 7/23/2026 # N/A BB96762961449 LEAH STARK VINMEN2TOPM 1 UPS1ZJK97140319925920 350177 7/27/2026 7/23/2026 # N/A BB96762961449 LEAH STARK MEN BOT S 1 UPS1ZJK97140319925920 350178 7/27/2026 7/23/2026 # N/A BB96762961449 LEAH STARK ROQ TOP M 1 UPS1ZJK97140319925920 350179 7/27/2026 7/23/2026 # N/A BB96762961449 LEAH STARK ROQ BOT S 1 UPS1ZJK97140319925920 350180 7/27/2026
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