Caroline Still Ā· cjstill97@gmail.com Ā· Gorgias #231945644
closed
Opened
23 Jul 2026, 03:02
Closed
27 Jul 2026, 09:13
Assignee
Dy - Returns Team
Order
2390180
returnsreturns_approvedtrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-07-23 03:02:31Ā· email/email
Hi there,
I recently purchased a bikini set, but it didn't fit the way I'd hoped. What is your return and refund policy?
AGENT2026-07-27 09:13:10Ā· email/helpdesk
Dear Caroline,
Thank you for reaching out to us, and we're glad to assist.
Weāre sorry to hear your order didnāt fit, and we apologize for the delay in getting back to you. Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
āø»
Items Approved for Refund: MIMA - BUTTER CROCHET STRIPE - top XS , bottom : S / Minimal / Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: D459692966028
āø»
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
āø»
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
āø»
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
āø»
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
āø»
Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
āø»
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time - we're here to help.
Thanks again. Wishing you a wonderful day!
Warm regards,
Elaine xx