Re: Label

Dear Elizabeth, Thank you for your email and for following up. We sincerely apologize for our delayed response and greatly appreciate your patience and understanding. Please note that we do not provide return labels. The shipping cost incurred for returning item(s) to Triangl for both exchanges and refunds is neither covered nor reimbursed by us. You will need to arrange the return shipment yourself through your preferred postal service or courier. We recommend using regular post as opposed to commercial couriers such as FedEx or DHL, as they can be more costly. Using your local post office will significantly lower the cost. Please also avoid express shipping and ensure you keep your postage receipt for reference. Just a friendly reminder that our order processing time frame is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Kindly note that this does not include weekends, holidays, and customs clearance delays. As for for your exchange request, we are eager to assist but unfortunately, the style (SOFI - BUTTER Yellow Halter Bikini Top M) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER - If you choose this option, you can edit your shipping address to your desired destination. 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-30 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2385977NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx

pending approval 2385977NA 85B3792967342 dod July 14, 2026 / clarify ex item / aoos SOFBUT2TOPM 12

Dear Elizabeth, Thank you for confirming your return request — we’re glad to assist. We apologize for the delay in getting back to you, and we're sorry the item you need is no longer available. When multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay. Rest assured, we are doing our best to assist you as quickly as possible. Please find your return instructions below. Your return has been accepted. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: SOFI - BUTTER - top S , bottom : S / Tie-side / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 85B3792967342 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful weekend. Warm regards, Elaine xx

RF 2385977NA / 85B3792967342

Hi Elizabeth, Thank you for getting back to us! We're glad to hear that you were able to find the dispatch note. Please include the dispatch note with your return parcel. To help us process your return as quickly as possible, we also ask that you email us your proof of postage once your return has been shipped. If you need any further assistance, please don't hesitate to get in touch. Have a lovely day! Kindest, Reena

Dear Elizabeth, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your proof of postage and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Pearl