49,998 tickets1-100

Re: Conversation with Dominique zuk

Dominique zuk 路 dominiquezuk@yahoo.com 路 Gorgias #231022408

closed
Opened
16 Jul 2026, 16:16
Closed
23 Jul 2026, 05:08
Assignee
Joanna - Returns Team
retreturnsreturns_follow-upreturns_tier 2trianglai_answeredai_handoverai_next_genai_processingchasing-no-replychannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-16 16:16:32路 chat/gorgias_chat
    Hello, my bikini came damaged
  2. AI_AGENT2026-07-16 16:16:45路 chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. While we鈥檙e connecting you, please leave your email address so our team can reach you, and please note that the expected waiting time for a response in chat is 1 min.
  3. AGENT2026-07-16 16:17:53路 chat/helpdesk
    Hi there! I鈥檓 Janis, and I鈥檒l be helping you from here.
  4. AGENT2026-07-16 16:18:06路 chat/helpdesk
    I鈥檓 sorry to know about the issue with your bikini. I will forward this concern to our Returns Team for review and further assistance. May I kindly request your order number, email address, and two photos of the affected area?
  5. CUSTOMER2026-07-16 16:19:21路 chat/gorgias_chat
    order #2384933NA
  6. CUSTOMER2026-07-16 16:19:27路 chat/gorgias_chat
    dominiquezuk@yahoo.com
  7. AGENT2026-07-16 16:19:42路 chat/helpdesk
    I'm sorry, I just want to check up on you. Still online?
  8. CUSTOMER2026-07-16 16:19:59路 chat/gorgias_chat
    yes, did you get the info and pictures?
  9. AGENT2026-07-16 16:20:47路 chat/helpdesk
    Sorry, can you send the photos in jpeg format?
  10. AGENT2026-07-16 16:23:02路 chat/helpdesk
    Thank you. I have forwarded your concern to our Returns Team. Please expect a response from them within 24 - 48 hours. Kindly check your spam folder too as sometimes we end up there.
  11. CUSTOMER2026-07-16 16:24:41路 chat/gorgias_chat
    okay, what can i expect? I was hoping to take these on a trip this next week
  12. AGENT2026-07-16 16:26:10路 chat/helpdesk
    Rest assured that this has been escalated to our Returns Team. Kindly wait for their email to further assist you, Dominique. Will there be anything else I can assist you with?
  13. CUSTOMER2026-07-16 16:28:03路 chat/gorgias_chat
    no thats all
  14. AGENT2026-07-16 16:28:27路 chat/helpdesk
    Thanks for chatting with us! Please feel free to chat with us anytime for additional assistance. Have a lovely day! xx
  15. AGENT2026-07-16 16:28:48路 chat/helpdeskINTERNAL
    Hi Returns, Damaged cx - Hello, my bikini came damaged order #2384933NA dominiquezuk@yahoo.com okay, what can i expect? I was hoping to take these on a trip this next week Photos provided Thanks.
  16. AGENT2026-07-20 10:59:27路 email/helpdesk
    Dear Dominique, Thank you for reaching out to us, and your concern has been forwarded from the Live Chat. We are truly sorry to see the condition of your bikini. We take great pride in our product quality, and each item undergoes thorough quality control before being shipped. However, in rare instances of defects, we are committed to providing a prompt replacement. We would like to send you the SOFI - AZURE SPARKLE Halter Bikini Top M to the same shipping address as your original order. Just a little headsup: we cannot change the shipping address due to sales tax regulations in various states. We look forward to your confirmation. Kindest, Crystel
  17. AGENT2026-07-20 10:59:37路 email/helpdeskINTERNAL
    NON CX FA EX 2384933NA
  18. CUSTOMER2026-07-21 15:55:51路 email/email
    Hi Crystel, A replacement would be great and the original shipping address is still fine. Would it be possible to send the replacement in a size Small instead? Thanks so much Nikki
  19. AGENT2026-07-23 05:08:12路 email/helpdesk
    Dear Dominique, Thank you for getting back to us. I have filed a request to have your new SOFI - AZURE SPARKLE Halter Bikini Top S shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2384933NAEX Kindest, Joanna
  20. AGENT2026-07-23 05:08:20路 email/helpdeskINTERNAL
    NON-CX FAULTY EX #2384933NA 2384933NAEX PROCESSED: July 23, 2026 New Order:2395159NA
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