Hi Joan,
Sorry for the confusion. I ended up keeping one of the orders as it did
arrive in time for my trip.
Here is the correct order number:
Order #2388138NA
Please see the screenshot of the items below
AGENT2026-08-02 06:33:24Ā· email/helpdesk
Dear Karina,
Thank you for getting back to us and confirming your returned items. We've also noted that you've kept the items from order #2388966NA.
We're pleased to inform you that your refund for order #2388138NA is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and youāll receive a notification email once the process is complete.
If you need any further assistance, please donāt hesitate to reach outāweāre happy to help!
Wishing you a wonderful day!
Kindest,
Reena
AGENT2026-08-02 06:33:52Ā· email/helpdeskINTERNAL
FP 2388138NA / AA10B72959825
-Cx confirmed returned items
RT https://triangl.gorgias.com/app/ticket/230803030
Replies are sent through Open Doors, so they stay on the customer record.