49,998 tickets1-100

Conversation with Customer #528177646

Unknown 路 Gorgias #226093713

closed
Opened
14 Jun 2026, 18:37
Closed
14 Jun 2026, 20:25
Assignee
Nikka - Returns Team
retreturnsreturns_follow-uptrianglai_answeredai_handoverai_processingsender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-14 18:37:56路 chat/gorgias_chat
    Hi I鈥檓 trying to return my order and no one has responded to my email
  2. AI_AGENT2026-06-14 18:38:10路 chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with your return. Please hold on for a moment while I transfer the chat. You can also leave your email address here so we can reach out to you directly. The waiting time for a response in chat is about 1 minute. Is there anything else I can help you with?
  3. AGENT2026-06-14 18:39:45路 chat/helpdesk
    Hi there! I鈥檓 Kelly, and I'll be helping you today. :)
  4. CUSTOMER2026-06-14 18:39:54路 chat/gorgias_chat
    Hi Kelly thanks for helping me!
  5. AGENT2026-06-14 18:40:24路 chat/helpdesk
    Sorry to know that you haven't got an update. Let me check this for you. Do you mind sending me the order number?
  6. CUSTOMER2026-06-14 18:40:28路 chat/gorgias_chat
    I鈥檝e been trying to initiate a return for order 1589045NA but no one has responded to my email
  7. CUSTOMER2026-06-14 18:44:50路 chat/gorgias_chat
    Just making sure you鈥檙e still there?
  8. AGENT2026-06-14 18:46:00路 chat/helpdesk
    Thanks for waiting I see your email and it's on the que for our Returns Team. I will submit a follow up for this. Do you wish to return 2 suits?
  9. CUSTOMER2026-06-14 18:46:40路 chat/gorgias_chat
    Yes 2 suits please. I have to go out of town tomorrow so I would really need to return this today
  10. AGENT2026-06-14 18:47:32路 chat/helpdesk
    Noted. I submitted a follow up request to the Returns Team. Allow them to get back to you via email within 24 hours for the update. Kindly monitor your spam and junk folder too as some emails ends up there.
  11. AGENT2026-06-14 18:48:23路 chat/helpdeskINTERNAL
    Hello, for refund ff up. Thanks - related ticket https://triangl.gorgias.com/app/ticket/225918578 - 1589045NA - returning 2 suits
  12. AGENT2026-06-14 18:48:34路 chat/helpdesk
    In the meantime, is there anything else that I can help you with?
  13. CUSTOMER2026-06-14 18:48:41路 chat/gorgias_chat
    Is there a way for you to send me the return label? I can鈥檛 wait 24 hours as I will be out of town
  14. AGENT2026-06-14 18:49:10路 chat/helpdesk
    I can understand how important it is for you to have this taken care of right away. Rest assured that the Returns Team can further assist you on this matter as we have a limited access in our end.
  15. AGENT2026-06-14 18:50:53路 chat/helpdesk
    Please let me know if there鈥檚 anything else I can help with before closing the chat.
  16. AGENT2026-06-14 18:53:39路 chat/helpdesk
    I鈥檝e noticed you鈥檙e away for quite some time, I鈥檓 closing our chat session now. However, my colleagues and I are here should you have any further questions.xx
  17. AGENT2026-06-14 20:25:55路 chat/helpdeskINTERNAL
    handled in https://triangl.gorgias.com/app/ticket/225918578
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