49,998 tickets1-100

Conversation with Julia Ramon

Julia Ramon 路 julia.ramon@icloud.com 路 Gorgias #227662935

closed
Opened
24 Jun 2026, 16:45
Closed
25 Jun 2026, 05:03
Assignee
Joan C. - Returns Team
Order
2359093
retreturns_follow-uptrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-24 16:45:56路 chat/gorgias_chat
    Return
  2. AI_AGENT2026-06-24 16:46:27路 chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address to get updates while you wait. The response time in chat is about 1 minute.
  3. AGENT2026-06-24 16:47:55路 chat/helpdesk
    Hi there! I鈥檓 Kelly, and I'll be helping you today. :)
  4. AGENT2026-06-24 16:48:11路 chat/helpdesk
    How can I help?
  5. CUSTOMER2026-06-24 16:48:13路 chat/gorgias_chat
    Thank you!
  6. CUSTOMER2026-06-24 16:48:32路 chat/gorgias_chat
    I鈥檝e emailed a couple times to get a return label for my order that I want refunded to my credit card
  7. CUSTOMER2026-06-24 16:48:42路 chat/gorgias_chat
    It鈥檚 been several days now so I don鈥檛 want to miss the 14 day window
  8. CUSTOMER2026-06-24 16:48:59路 chat/gorgias_chat
    Order #2359093NA
  9. AGENT2026-06-24 16:49:23路 chat/helpdesk
    We apologize for the delay in responding to your email as they are receiving high volume of inquiries. Let me submit a follow up request.
  10. CUSTOMER2026-06-24 16:50:15路 chat/gorgias_chat
    Thank you
  11. CUSTOMER2026-06-24 16:50:29路 chat/gorgias_chat
    It鈥檚 been 12 days now since I received my order. How can I make sure I don鈥檛 miss the 14 day window?
  12. CUSTOMER2026-06-24 16:52:26路 chat/gorgias_chat
    I鈥檝e been emailing since last week so just want to make sure
  13. AGENT2026-06-24 16:52:35路 chat/helpdesk
    I appreciate the patience. I submitted a follow up request to the Returns Team. Allow them to get back to you via email within 24 hours for the update. Kindly monitor your spam and junk folder too as some emails ends up there. Please note that the delay in the Returns Team's response will not affect the return window and they will refer to the date you've initiated the return.
  14. AGENT2026-06-24 16:53:33路 chat/helpdeskINTERNAL
    Hello, for ff up. Thanks - related tickets : https://triangl.gorgias.com/app/ticket/227457528 https://triangl.gorgias.com/app/ticket/227544207 - 2359093NA
  15. CUSTOMER2026-06-24 16:53:46路 chat/gorgias_chat
    Thank you so much!
  16. AGENT2026-06-24 16:53:51路 chat/helpdesk
    In the meantime, is there anything else that I can help you with?
  17. CUSTOMER2026-06-24 16:53:56路 chat/gorgias_chat
    Am I on the follow up request?
  18. CUSTOMER2026-06-24 16:53:58路 chat/gorgias_chat
    Thank you!
  19. AGENT2026-06-24 16:54:01路 chat/helpdesk
    You're most welcome.
  20. AGENT2026-06-24 16:54:23路 chat/helpdesk
    Yes, I have submitted a follow up request.
  21. CUSTOMER2026-06-24 16:54:35路 chat/gorgias_chat
    Thank you!
  22. AGENT2026-06-24 16:54:46路 chat/helpdesk
    Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
  23. CUSTOMER2026-06-24 16:55:20路 chat/gorgias_chat
    Thank you!!
  24. AGENT2026-06-25 05:03:13路 chat/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/227457528
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