Jordan Velardo Ā· jordanvelardo2@gmail.com Ā· Gorgias #224884578
closed
Opened
7 Jun 2026, 04:19
Closed
11 Jun 2026, 09:16
Assignee
Crystel - Returns Team
returnsreturns_follow-uptrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-06-07 04:19:20Ā· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
start-return-or-exchange
Firstname:
Jordan
Lastname:
Velardo
Email:
jordanvelardo2@gmail.com
Phone:
9842264768
Ordernumber:
2290022NA
Body:
Hi, I received two bikinis as gifts from my mom. I love
them but need a bigger size than what she got me. I would love if
I could exchange the tops for a medium and bottoms for a large?
I'm not sure when she purchased them or if they're eligible for
return, they're just way too small!
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AGENT2026-06-11 09:16:41Ā· email/helpdesk
Dear Jordan,
Thank you for reaching out to us.
We truly appreciate you being a part of TRIANGL and understand how frustrating it can be when something doesnāt work out as expected.
As much as weād love to assist, our Refund & Exchange Policy allows requests to be made within 14 days from the date of delivery.
Upon checking, your order was delivered on March 23, 2026, and we received your request on June 7, 2026. Unfortunately, this means weāre unable to process a return or exchange at this time.
For full details on our Returns Policy, you can check here:
https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Weāre truly sorry we canāt accommodate your request on this occasion, but if thereās anything else we can do to help, please donāt hesitate to let us knowāweād love to assist in any way we can!
Kindest,
Crystel
AGENT2026-06-11 09:17:11Ā· email/helpdeskINTERNAL
DECLINE DUE TO DOD 2290022NA -> 76 Days
Replies are sent through Open Doors, so they stay on the customer record.