Re: Order# 2338790NA

Dear Andrea, Thank you for getting in touch, and we're glad to assist. We have received your Exchange Request # 060CB22928618. We regret to hear the top sizing did not fit and we'd love to help you with the exchange. Unfortunately, the JARA - VISS is no longer available. We understand how frustrating this must be, and we apologize for the inconvenience caused. We would like to offer 2 options; place a new order today for a different style or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-22 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2338790NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. Look forward to your confirmation. Kindest, Elaine xx

CLARIF , 2338790NA / 060CB22928618 JARA - VISS OFFLINE / May 19, 2026

Hi Andrea, Thank you for getting back to us and providing your exchange option. Fab choice! We are eager to assist but unfortunately, the MALA - SALTE L TOP you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. Meanwhile, the MALA - SALTE XS / Tie-Side / Cheekiest is out of stock. We are sorry about this. Instead of exchanging, it is best to place a new order (in full set) directly from the website. This is the best way for you to secure the items you need. To help with the shipping fee in the new purchase, don't forget to type in the free shipping fee code provided (EXCHANGE-TRIANGL-22) to waive the shipping fee in your new order. Placing a new order online is technically exchange as we will then help you get a refund for the complete set that you will be returning to us. If this works for you, you may: PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-22 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2338790NA We look forward to hearing back from you! Kindest, Reena

2338790NA / 060CB22928618 / AOOS & OOS MALSAL2TOPL 10 / MALSAL2CBOTXS 0

Dear Andrea, Thank you for getting back to us and sharing your new Order # 2356497NA. We appreciate that you've placed a new order. Your return for Order # 2338790NA has been accepted. Please find your return instructions below, along with important information for Canadian customers regarding duties and taxes. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: JARA - VISS - top M , bottom XS / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 060CB22928618 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for Canadian customers): Canada TRIANGL RETURNS Ottawa Logistics Fulfillment 1270 Humber Place Ottawa, ON K1B 0B4 Canada ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. • Duties/Taxes: To claim repayment of Duties & Taxes, please contact CBSA directly via https://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b2g-eng.html. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful day! Warm regards, Elaine xx

RF & REP , 2338790NA / 060CB22928618 new ORDER# 2356497NA (w/ SF code)

Hi Andrea, Thank you for providing the proof of postage for your return. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Joan

FP #2338790NA / 060CB22928618 SD: 6/11/2026 ADD: 6/15/2026 TN 0384321685406345

#2338790NA 060CB22928618 Andrea Jara JARVIS2TOPM 1 384322000000000 900 6/18/2026 #2338790NA 060CB22928618 Andrea Jara SIDVIS2CBOTXS 1 384322000000000 901 6/18/2026