CUSTOMER2026-08-06 23:00:09路 chat/gorgias_chat
my swim bottoms were damaged after one use
AI_AGENT2026-08-06 23:00:16路 chat/api
Hi, welcome to TRIANGL! I鈥檓 really sorry to hear that, that鈥檚 not the experience we want for you. Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You鈥檙e welcome to leave a contact email for follow-up if you鈥檇 like. The expected wait time is 1 minute.
CUSTOMER2026-08-06 23:00:19路 chat/gorgias_chat
two swim bottom
AGENT2026-08-06 23:00:43路 chat/helpdesk
Hi there! I鈥檓 Kelly, and I'll be helping you today. :)
CUSTOMER2026-08-06 23:01:03路 chat/gorgias_chat
Hi kelly
AGENT2026-08-06 23:01:18路 chat/helpdesk
I'm really so sorry to hear that you are having issue with the suit. To assist you better, let me forward your concern to the Returns Team to address your concern accordingly.
Before I proceed, can I ask for the order number and send us at least 2 photos showing your concern.
CUSTOMER2026-08-06 23:03:56路 chat/gorgias_chat
i ordered two bathing suits last month and after getting back from the pool i noticed letters on the back were missing and i was just at the pool. it happened to both bottoms
AGENT2026-08-06 23:04:49路 chat/helpdesk
So sorry to hear this.
Do you have the order number?
CUSTOMER2026-08-06 23:05:44路 chat/gorgias_chat
yes let me look for it
AGENT2026-08-06 23:05:56路 chat/helpdesk
Thank you.
CUSTOMER2026-08-06 23:07:03路 chat/gorgias_chat
#2380433NA
AGENT2026-08-06 23:08:08路 chat/helpdesk
Thanks. Could you send another photos, zooming the Triangl letter.
CUSTOMER2026-08-06 23:08:15路 chat/gorgias_chat
tes
AGENT2026-08-06 23:08:17路 chat/helpdesk
Noted on the order number.
CUSTOMER2026-08-06 23:08:18路 chat/gorgias_chat
yes
AGENT2026-08-06 23:08:40路 chat/helpdesk
I appreciate it.
Also, what's the best email address to reach you?
AGENT2026-08-06 23:10:07路 chat/helpdesk
Got it.
CUSTOMER2026-08-06 23:10:12路 chat/gorgias_chat
nicholetally@hotmail.com
AGENT2026-08-06 23:10:21路 chat/helpdesk
I have forwarded your concern to the Returns Team for review.
Allow them to get back to you via email within 24 to 48 hours for further assistance.
Kindly monitor your spam and junk folder as some emails ends up there.
AGENT2026-08-06 23:10:51路 chat/helpdesk
In the meantime, is there anything else that I can help you with?
AGENT2026-08-06 23:11:18路 chat/helpdeskINTERNAL
Hi, for your assistance. Thanks
- faulty suit
- 2380433NA / nicholetally@hotmail.com
CUSTOMER2026-08-06 23:11:37路 chat/gorgias_chat
I don鈥檛 know if it鈥檚 my fault and need to size up even thought they fit fine. I have quite a few swim suits and that has never happened but i wore one time and noticed when i took them off
CUSTOMER2026-08-06 23:12:04路 chat/gorgias_chat
nothing else thank you!
AGENT2026-08-06 23:12:07路 chat/helpdesk
Noted, thank you so much for the information.
AGENT2026-08-06 23:12:24路 chat/helpdesk
Will relay everything to the Returns team.
CUSTOMER2026-08-06 23:12:40路 chat/gorgias_chat
a few swim suites that also triangl forgot to mention that
CUSTOMER2026-08-06 23:12:54路 chat/gorgias_chat
thank you
AGENT2026-08-06 23:13:07路 chat/helpdesk
You're most welcome.
Anything else that I can hep you with?
CUSTOMER2026-08-06 23:13:25路 chat/gorgias_chat
no
AGENT2026-08-06 23:15:22路 chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
CUSTOMER2026-08-06 23:17:22路 chat/gorgias_chat
thank you
AGENT2026-08-09 04:51:24路 chat/helpdeskINTERNAL
RT https://triangl.gorgias.com/app/ticket/234526769