CUSTOMER2026-07-21 13:55:03· email/email
Hi,
The original order was returned; a second order was placed with the correct
sizing. I was speaking to an agent because originally I put in for a
return/exchange but ended up not doing that and just placed a whole new
order because I didn't hear back. I also reached out yesterday regarding an
issue with the second order I received. Could I just speak to you
regarding this or wait for a response to the original email?
AGENT2026-07-22 02:02:39· email/helpdesk
Hi McKenna,
We're so sorry for the delayed response, and thank you for your patience.
Thank you for the update. We understand that you returned your original order and placed a new order with the correct sizing after not hearing back regarding your exchange request.
To help us ensure we're reviewing the correct return, could you please confirm which items you sent back from your original order?
Regarding your second order, we also received your email about your concern with the bikini and we have responded yesterday. Please refer to the screenshot for your quick reference.
We appreciate your patience and look forward to your reply.
Kindest,
Geelah
AGENT2026-07-22 02:03:00· email/helpdeskINTERNAL
#2368421NA ACFFD62949356
RT https://triangl.gorgias.com/app/ticket/228876987
https://triangl.gorgias.com/app/ticket/231655202
CUSTOMER2026-07-22 14:02:41· email/email
Hi,
Yes, the whole original order was sent back. After placing the order, an
agent finally responded, giving me an exchange code for free shipping, but
it was after the order was placed. Sadly, just a comedy of errors. I
checked my mailbox and spam and do not see that email not sure how that
happened. In response to that ill probably just have to make another return
because of this. I love the suit, but to me it just appears to be dirty now.
Thank you for the help.
CUSTOMER2026-07-24 16:33:32· email/email
Hello,
Any update? I would like to get this order sent back.
AGENT2026-07-28 08:32:47· email/helpdesk
Dear McKenna,
We're pleased to inform you that we’ve received your returned items, and your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete.
If you need any further assistance, please don’t hesitate to reach out—we’re happy to help!
Wishing you a wonderful day!
Kindest,
Crystel
AGENT2026-07-28 08:32:57· email/helpdeskINTERNAL
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON STARIYCBOTM 1 UPS1ZH4J3060345960441 Noted on Dispatch note that she returned 21 items but only submited 19 348263 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON MINPIN3CBOTM 1 UPS1ZH4J3060345960441 348264 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON TIEJOLCBOTS 1 UPS1ZH4J3060345960441 348265 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON TIEHUBCBOTS 1 UPS1ZH4J3060345960441 348266 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON TIEMULCBOTS 1 UPS1ZH4J3060345960441 348267 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON TIEPOR2CBOTS 1 UPS1ZH4J3060345960441 348268 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON FREMULBOTM 1 UPS1ZH4J3060345960441 348269 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON TIEBAN2CBOTM 1 UPS1ZH4J3060345960441 348270 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON TIECHE4CBOTS 1 UPS1ZH4J3060345960441 348271 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON SIDPIN3CBOTS 1 UPS1ZH4J3060345960441 348272 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON NVINJOLTOPM 1 UPS1ZH4J3060345960441 348273 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON VINBAN2TOPM 1 UPS1ZH4J3060345960441 348274 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON SOFPIN3TOPM 1 UPS1ZH4J3060345960441 348275 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON VINHUBTOPM 1 UPS1ZH4J3060345960441 348276 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON VINMULTOPM 1 UPS1ZH4J3060345960441 348277 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON VINPOR2TOPM 1 UPS1ZH4J3060345960441 348278 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON DARRIYTOPS 1 UPS1ZH4J3060345960441 348279 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON VINCHE4TOPM 1 UPS1ZH4J3060345960441 348280 7/17/2026
7/16/2026 #2368421NA ACFFD62949356 MCKENNA JOHNSON VINPIN3TOPM 1 UPS1ZH4J3060345960441 348281 7/17/2026
#2368421NA ACFFD62949356
CUSTOMER2026-07-28 14:15:46· email/email
Hi,
Thank you for the update. What about the other order and the shipping
refund?
Thank you
AGENT2026-07-30 07:13:22· email/helpdesk
Hi Mckenna,
Thank you for your message. We’re happy to assist you.
Please be advised that the shipping costs incurred when returning item(s) to TRIANGL for either an exchange or refund are not covered or reimbursed by us.
Regarding your other request, could you please provide the following details so we can assist you further?
Order number:
Style name of the item/set you would like to return:
Are you requesting a refund or an exchange?
If requesting an exchange, please provide the style name, top and bottom size, shape, and bottom style (if applicable) you would like to exchange for. Please ensure the new item is of the same value as your original bikini.
At this time, we are only able to access the approved request for Order #2368421NA. We kindly ask you to provide the above information for any additional requests so we can review them accordingly.
We look forward to hearing from you.
Kindest,
Denise xx
AGENT2026-07-30 07:14:20· email/helpdeskINTERNAL
no other approved request; for checking
" What about the other order and the shipping refund?"
CUSTOMER2026-07-30 14:13:43· email/email
Hi,
Returning all products in this order: #2380626NA, including the
defective zebra one (making note again). If one person would just
respond so I don't have to keep explaining the issue over and over.
Here is the codee I was given for shipping after the order was placed
and have still yet to be refunded for it.
EXCHANGE-TRIANGL-26 I would let to get this done asap and be refunded
as soon as possible. I have been waiting for weeks to fix this.
AGENT2026-08-02 04:27:27· email/helpdesk
Hi McKenna,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
As you reported the item/s to be faulty, can you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request.
We look forward to hearing from you.
Kindest,
Jetz
AGENT2026-08-02 04:27:30· email/helpdeskINTERNAL
SA adv / ACK + same fabric / Order# 2380626NA
RT: https://triangl.gorgias.com/app/ticket/231655202
CUSTOMER2026-08-03 18:04:11· email/email
Hi,
Once again if i can stay connected to the same agent. I already spoke to
someone else regarding the fault suit, and they told me that it wasn't
considered faulty and the suit will have different colors sometimes due to
manufacturing. I would like to return them all. Now I am going to have to
pay my entire credit card bill to the multiple back and forths which have
not gotten anywhere.
Thanks
AGENT2026-08-04 23:59:50· email/helpdesk
Hi McKenna,
Thank you for confirming your request.
We also appreciate you sharing your feedback about wanting to speak with the same agent throughout the process. We completely understand how having multiple agents involved can be frustrating, especially when you've had to go back and forth several times.
While we'd love to assign a single agent to each case, we're unfortunately unable to do so as our team works across different shifts. Having multiple team members assist with emails allows us to respond as quickly as possible rather than having you wait for one specific agent to become available.
That said, we completely understand your frustration with the back and forth, and we're sorry for the inconvenience this has caused. We truly appreciate your patience and feedback, and we'll do our best to make the remainder of the process as smooth as possible.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding any applicable taxes or duties.
⸻
Items Approved for Refund:
VINCA - PORTE - Top / S :: Bottom / S / Standard / Cheekiest
VINCA - PINK CANDY VELVET - Top / S :: Bottom / S / Tie-side / Cheekiest
DARA - RIYA - Top / S :: Bottom / S / Standard / Cheekiest
VINCA - CHERRY ZEBRA SPLASH - Top / S :: Bottom / S / Tie-side / Cheekiest
(Send the 4 full sets and bags/pouches in their original plastic packaging.)
Return Authorization (RA) Number: 2380626NARF
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Nikka
AGENT2026-08-05 00:00:07· email/helpdeskINTERNAL
2380626NA / 2380626NARF
w/ SF