49,998 tickets1-100

Conversation with Fiona Burnash

Fiona Burnash 路 fionaacatherinee@gmail.com 路 Gorgias #228527616

closed
Opened
30 Jun 2026, 14:12
Closed
30 Jun 2026, 14:36
Assignee
Unassigned
Order
2360075
customer carerettrianglai_answeredai_handoverai_next_genai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-30 14:12:42路 chat/gorgias_chat
    Can I talk to someone
  2. AI_AGENT2026-06-30 14:12:53路 chat/api
    Hi, welcome to TRIANGL! Thanks for your message, I can help with that. Please hold on for a moment while I transfer the chat. A live agent will be with you shortly. You can leave your email address here so the team can reach you. Expected waiting time for a response in chat is 1 min.
  3. AGENT2026-06-30 14:13:36路 chat/helpdesk
    Hello Fiona x
  4. AGENT2026-06-30 14:13:48路 chat/helpdesk
    You're now connected with a live agent. I'm Michelle, how can I help you today?
  5. CUSTOMER2026-06-30 14:14:25路 chat/gorgias_chat
    Hi my name is Fiona I was just reaching out. I had a little situation. I bought two bikinis and was advised the wrong size so the return team emailed me saying they could expedite me new ones for this trip I had planned and what not. They told me to respond back within 48 hours and I did, but that was a couple days ago and they haven鈥檛 gotten back to me. I鈥檓 trying to return these ones but I need like an Ra number.
  6. CUSTOMER2026-06-30 14:14:36路 chat/gorgias_chat
    I鈥檓 just trying to see if I can get followed up on that email if you鈥檙e able to forward it to them or something
  7. AGENT2026-06-30 14:16:33路 chat/helpdesk
    I'm so sorry for the delay on response of our Returns. I'll send them an urgent follow up. May I note the original order number please?
  8. CUSTOMER2026-06-30 14:17:04路 chat/gorgias_chat
    2360075NA
  9. AGENT2026-06-30 14:18:22路 chat/helpdesk
    Thank you, Fiona. Let me pull up the email thread on this. Hang on.
  10. AGENT2026-06-30 14:19:07路 chat/helpdesk
    Appreciate you waiting.
  11. CUSTOMER2026-06-30 14:19:33路 chat/gorgias_chat
    Thank u so much. I already know which new bikinis and sizes I want as well if I could get those shipped out for the trip I have planned. I think they said they would expedite it or something. I will ship out the returned ones today I would鈥檝e done it earlier just needed that number
  12. CUSTOMER2026-06-30 14:19:38路 chat/gorgias_chat
    No worries at all
  13. AGENT2026-06-30 14:22:06路 chat/helpdesk
    To confirm, you'd like to exchange the MIMA PINK CANDY set for the MICA BUTTER YELLOW. And you're also exchanging the MIMA SILVER Top for M.
  14. AGENT2026-06-30 14:22:53路 chat/helpdesk
    I'm sorry for the slow response, I'm making sure that I'll mention the correct styles.
  15. CUSTOMER2026-06-30 14:25:12路 chat/gorgias_chat
    You are totally fine don鈥檛 worry. I am going to exchange the mia pink candy for the Mika Butter yellow that鈥檚 correct. I would like the standard cheeky, medium bottom, and then medium top! And then I would like to exchange the silver one for the mica sun sprinkle again both top and bottom M and the standard cheeky bottom as well.
  16. CUSTOMER2026-06-30 14:26:00路 chat/gorgias_chat
    I think the Micas will work better for me
  17. AGENT2026-06-30 14:27:35路 chat/helpdesk
    Appreciate it, Fiona. Unfortunately, the MICA BUTTER YELLOW is currently sold out in size M Standard Cheeky bottoms. It's only available in cheekiest.
  18. CUSTOMER2026-06-30 14:28:06路 chat/gorgias_chat
    We can do cheekiest thank u
  19. AGENT2026-06-30 14:28:06路 chat/helpdesk
    MICA - SUN SPRINKLE Polka Dot is available in M top / M Standard Cheeky
  20. CUSTOMER2026-06-30 14:28:12路 chat/gorgias_chat
    Perfect
  21. AGENT2026-06-30 14:29:37路 chat/helpdesk
    Awesome! To summarize, you're returning: #2360075NA MIMA PINK CANDY MIMA SILVER SPARKLE Exchanging for: MICA BUTTER YELLOW M Top / M Standard Cheekiest MICA - SUN SPRINKLE Polka Dot M Top / M Standard Cheeky
  22. CUSTOMER2026-06-30 14:30:07路 chat/gorgias_chat
    yes!
  23. CUSTOMER2026-06-30 14:30:10路 chat/gorgias_chat
    Thank u so much
  24. AGENT2026-06-30 14:31:50路 chat/helpdesk
    Ok, great! Forwarding this information to our Returns for their ready reference. Please expect them to email you with return instructions and further help with your exchange, within the next couple of hours. I'm tagging this urgent for their immediate assistance.
  25. AGENT2026-06-30 14:32:20路 chat/helpdesk
    From time to time, kindly also check your spam/junk folder.
  26. AGENT2026-06-30 14:32:35路 chat/helpdesk
    In the meantime, is there anything else I can be of help?
  27. CUSTOMER2026-06-30 14:33:44路 chat/gorgias_chat
    Nope but thank u so much for all of ur help
  28. AGENT2026-06-30 14:34:46路 chat/helpdesk
    Glad that I could help! Please feel free to chat with us here anytime you need assistance. Wishing you a lovely Tuesday xx
  29. AGENT2026-06-30 14:34:55路 chat/helpdeskINTERNAL
    ESC https://triangl.gorgias.com/app/ticket/226750971
  30. CUSTOMER2026-06-30 14:35:44路 chat/gorgias_chat
    You as well!
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