hi, i ordered a swim suite a few weeks ago and i kept in the bag it came
in. now i cant open it. i even tried many things! i don't know want to do
about other that cut it open!
AGENT2026-05-28 13:50:21· email/helpdesk
Dear Ashley,
Thank you for reaching out, and we’re so sorry to hear this happened — we can definitely understand how frustrating that must be, especially after only using the swimsuit once.
We’d recommend trying a few safe troubleshooting tips first to help avoid accidentally damaging the swimsuit inside:
Try gently pulling the zipper tab back and forth in very small motions instead of forcing it open.
If fabric may be caught in the zipper, carefully tug the material away from the zipper track while slowly moving the slider.
You can also try applying a small amount of lubricant to the zipper area, such as lip balm, soap, wax, or graphite from a pencil, to help loosen it.
Placing the bag on a flat surface while trying to unzip it may also help reduce tension on the zipper.
Should you need further assistance, please feel free to send us photos of the zipper/bag concern and we’ll be happy to take a closer look and assist further.
Kindest,
Crystel
CUSTOMER2026-05-28 13:53:01· email/email
thanks for getting back to me. i in fact had to cut it open because i need
it. we had multiple people try and open in and used many different methods.
i will send pictures off it if you would like. from when it was stuck to
when i had to tear open.
AGENT2026-05-30 05:15:55· email/helpdesk
Dear Ashley,
Thank you for getting back to us.
Can you please send us at least 2 photos showing the problem area?
We look forward to hearing from you.
Kindest,
Joanna
AGENT2026-05-30 05:16:13· email/helpdeskINTERNAL
pouch zipper issue (trending issue)
AGENT2026-06-06 05:29:10· email/helpdesk
Dear Ashley,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the issue with the bikini pouch and wanted to kindly remind you that we’re awaiting your response to proceed further.
Can you please send us at least 2 photos showing the problem area?
We look forward to hearing from you.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Joanna
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