Re: Order #2386816NA

Dear Bruno, Thank you for getting in touch, we have received your Exchange Request #8CC4882969072. We are eager to assist but unfortunately, the SILVER SPARKLE Bikini Bottom: XS / Tie-side / Cheeky you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-31 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2386816NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Pearl

Pending Approval / #2386816NA / 8CC4882969072 / AOOS / TIESILFBBOTXS 7

Hi Bruno, Thank you for getting back to us, and we really appreciate your patience while we work through this with you. We're very sorry to hear that you were unable to find the DARA - SILVER Sparkle Bikini on our website. We understand how disappointing that must be, especially when you're trying to complete your exchange as quickly as possible. Unfortunately, we're unable to accept direct payments or wire transfers and manually process orders on our end. Upon checking, we can confirm that the DARA - SILVER Sparkle Bikini has now been discontinued. We sincerely apologize for the inconvenience. However, I've double-checked our inventory and can see that the MIMA - SILVER Sparkle Bikini is still available for purchase. You can place a new order for any available MIMA - SILVER Sparkle top together with the bottom size you need. Once you receive your new order, simply return the top from the new order along with the bottom from your original order. As both items are from the same Silver Sparkle Bikini collection, we'll still be able to process your request as a matching set. If this solution works for you, please go ahead and place your new order using the free shipping code we previously provided to help waive the shipping cost. Once your order has been placed, simply reply with your new order number for reference, and we'll provide you with the complete return instructions. We look forward to hearing from you and are happy to help if you have any questions. Kindest, Reena