49,998 tickets1-100

Conversation with Nissim arbel

Shea arbel 路 sheaarbel@gmail.com 路 Gorgias #233763245

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Opened
4 Aug 2026, 09:04
Closed
5 Aug 2026, 16:10
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customer caresiztrianglai_answeredai_closeai_handoverai_next_genai_processingai_snoozechannel-chat

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  1. CUSTOMER2026-08-04 09:04:16chat/gorgias_chat
    Hi, how long before you restock?
  2. AI_AGENT2026-08-04 09:04:33chat/api
    Which style or size are you waiting for? If you share the product name or link, I can tell you whether there鈥檚 a confirmed restock date.
  3. CUSTOMER2026-08-04 09:04:50chat/gorgias_chat
    SOFI - AZURE SPARKLE Halter Bikini Set
  4. AI_AGENT2026-08-04 09:05:07chat/api
    SOFI - AZURE SPARKLE does not have a confirmed restock date at the moment. You can sign up for a back-in-stock alert on the product page to be emailed as soon as it returns.
  5. CUSTOMER2026-08-04 09:05:16chat/gorgias_chat
    SOFI - ROQUE Neoprene Halter Bikini Set
  6. AI_AGENT2026-08-04 09:05:34chat/api
    SOFI - ROQUE Neoprene Halter Bikini Set does not have a confirmed restock date at the moment. You can sign up for a back-in-stock alert on the product page to be emailed as soon as it returns.
  7. CUSTOMER2026-08-04 09:05:54chat/gorgias_chat
    and MIMA - SANGRIA CROCHET STRIPE Crop Bikini Set
  8. AI_AGENT2026-08-04 09:06:10chat/api
    MIMA - SANGRIA CROCHET STRIPE is expected back around 10/08/2026. You can sign up for a back-in-stock alert on the product page to be first to know when it lands.
  9. CUSTOMER2026-08-05 09:52:16chat/gorgias_chat
    do you know when this will come back? MIMA - SANGRIA CROCHET STRIPE Crop Bikini Set
  10. AI_AGENT2026-08-05 09:52:33chat/api
    MIMA - SANGRIA CROCHET STRIPE Crop Bikini Set is expected back around 10/08/2026. You can sign up for a back-in-stock alert on the product page to be first to know when it lands.
  11. CUSTOMER2026-08-05 09:54:10chat/gorgias_chat
    how will i know my size?
  12. AI_AGENT2026-08-05 09:54:56chat/api
    The easiest way is to use our size guide: For the most accurate fit, send your underbust and overbust measurements in cm first.
  13. CUSTOMER2026-08-05 09:55:34chat/gorgias_chat
    Send measurements
  14. AI_AGENT2026-08-05 09:55:46chat/api
    Please send your underbust measurement in cm first.
  15. CUSTOMER2026-08-05 15:01:51chat/gorgias_chat
    for this one - in mt top size, i am right on the border of xs and s which one should i get? my bust is 83 cm and under bust 75
  16. AI_AGENT2026-08-05 15:02:06chat/api
    Go with the S top. Your underbust 75 cm sits in the S range, and 83 cm bust is right on the XS/S border, so S is the better pick here, especially as neoprene runs smaller and gives a firmer fit.
  17. CUSTOMER2026-08-05 15:04:40chat/gorgias_chat
    what about the the bottom? my hip is 89-90 and my waist is 67
  18. AI_AGENT2026-08-05 15:04:55chat/api
    Your waist 67 cm points to S, and your hip 89 to 90 cm sits right on the XXS/XS edge, so I鈥檇 go with the S bottom. That will give you the safest fit through the waist, and this neoprene style runs smaller.
  19. CUSTOMER2026-08-05 15:12:14chat/gorgias_chat
    What about sizes for this one - MIMA - SANGRIA CROCHET STRIPE Crop Bikini Set?
  20. AI_AGENT2026-08-05 15:12:26chat/api
    For MIMA, send your underbust and bust measurements in cm first.
  21. CUSTOMER2026-08-05 15:13:01chat/gorgias_chat
    83 bust and 75 underbust
  22. AI_AGENT2026-08-05 15:13:19chat/api
    Go with the S top. Underbust 75 cm sits in the S range, and 83 cm bust is right on the XS/S boundary, so S is the better fit for this style.
  23. CUSTOMER2026-08-05 15:13:53chat/gorgias_chat
    if i want to make sure it covers my boob, is it better to get the s+?
  24. AI_AGENT2026-08-05 15:14:24chat/api
    Yes, S+ is the better pick if you want more bust coverage. S will be a firmer fit, while S+ gives you more cup depth with the same underbust range.
  25. CUSTOMER2026-08-05 15:20:25chat/gorgias_chat
    Okay i double checked - my bust is 83 and my underbust 73 cm Which size should I go for with the mima?
  26. AI_AGENT2026-08-05 15:20:39chat/api
    Go with the XS in MIMA. Underbust 73 cm sits in XS, and bust 83 cm is right at the top of the XS range. If you want a firmer fit, XS is the best pick.
  27. CUSTOMER2026-08-05 15:21:40chat/gorgias_chat
    what is I want it tight but also to hold my boobs well and cover a bit more?
  28. AI_AGENT2026-08-05 15:21:58chat/api
    Then go with the S. XS will feel tighter, but S will give you more coverage with a bit more room through the bust while still keeping a secure fit.
  29. CUSTOMER2026-08-05 15:22:15chat/gorgias_chat
    okay and what about the bottom?
  30. AI_AGENT2026-08-05 15:22:33chat/api
    Send your waist and hip measurements in cm for the MIMA bottom, and we鈥檒l match the size properly.
  31. CUSTOMER2026-08-05 15:23:18chat/gorgias_chat
    my waist is 72 and my hip is 90
  32. AI_AGENT2026-08-05 15:23:35chat/api
    Go with the M bottom. Waist 72 cm sits in M, and hip 90 cm sits in XS, so M is the safer pick if you want it to sit comfortably at the waist. If you want less coverage and a firmer fit through the hips, XS is the smaller option.
  33. CUSTOMER2026-08-05 15:38:27chat/gorgias_chat
    okay my waist is 70 and hip 95 I think, which size should i get? does the material loosen up?
  34. AI_AGENT2026-08-05 15:38:41chat/api
    Go with the S bottom. Waist 70 cm sits in S, and hip 95 cm is right at the start of S too, so that is the best fit. The sizing stays the same, although some fabrics can feel a little different when worn because of the texture.
  35. CUSTOMER2026-08-05 15:42:47chat/gorgias_chat
    what about the sofi set - which sizes I should get?
  36. AI_AGENT2026-08-05 15:43:07chat/api
    For the SOFI top, go with S. For the bottom, go with S too. This neoprene style runs smaller, and SOFI gives good lift and support with a secure halter fit.
  37. CUSTOMER2026-08-05 15:43:58chat/gorgias_chat
    let me remind you my measurements - hip - 95 waist - 70 underbust - 73 bust 83
  38. AI_AGENT2026-08-05 15:44:56chat/gorgias_chat
    We鈥檙e handing you over to our support team now. They鈥檒l be with you shortly.
  39. AGENT2026-08-05 15:45:17chat/helpdesk
    Hi there! I鈥檓 Janis, and I鈥檒l be helping you from here.
  40. AGENT2026-08-05 15:46:46chat/helpdesk
    Jus to confirm, is it for the Sofi style?
  41. CUSTOMER2026-08-05 15:46:51chat/gorgias_chat
    hi :) I am trying to figure out my sizes for two sets, here are my measurements: hip - 95. waist - 70. underbust - 73. bust 83. I am looking at the MIMA - SANGRIA and the SOFI - ROQUE sets
  42. CUSTOMER2026-08-05 15:47:46chat/gorgias_chat
    I also would like to make sure my boobs are covered well with the MIMA - SANGRIA
  43. AGENT2026-08-05 15:49:01chat/helpdesk
    Noted. Can I also know your cup size and numerical bottoms size as well as your lower waist size, please?
  44. AGENT2026-08-05 15:49:23chat/helpdesk
    For the lower waist, measure around 2-3 inches below the belly button. Technically, this is where the waistband of the bikini should sit. You may use this as a reference: https://prnt.sc/6_QIYsqtB9JZ
  45. AGENT2026-08-05 15:52:02chat/helpdesk
    I am sorry, I just want to see if you are still here. Still online?
  46. CUSTOMER2026-08-05 15:52:19chat/gorgias_chat
    lower waist - 85 according to your guide my hips are 94 and not 95. I have one bra with a wire and it's 75B and it fits well.
  47. CUSTOMER2026-08-05 15:53:14chat/gorgias_chat
    My bottoms usual size is 25 (sometimes 24 and sometimes 26, depending on the brand) And in Europe sizes usually 34 or sometime 36
  48. AGENT2026-08-05 15:53:31chat/helpdesk
    Thanks. Let me check this for you.
  49. CUSTOMER2026-08-05 15:53:40chat/gorgias_chat
    Thank you :)
  50. AGENT2026-08-05 15:54:26chat/helpdesk
    Thanks for waiting. Based on your measurements, I would recommend the XS tops. If you鈥檇 prefer a little more coverage or a more relaxed fit, you might like the S size instead. For the bottoms, I recommend the S size.
  51. CUSTOMER2026-08-05 15:56:20chat/gorgias_chat
    okay so for the mima set I would go S for a bit ,ore cover because I have older sets of your from years ago (7 years ago) and the cover was a bit small for me. Also the sofi set says it runs small so should I also get S size for the top? And maybe a size up for the bottom?
  52. CUSTOMER2026-08-05 15:56:56chat/gorgias_chat
    Mima - S and S? and Sofi - S top and M bottom?
  53. AGENT2026-08-05 15:59:11chat/helpdesk
    We have updated our sizing since last year. Yes, you can size up to S top for the Mima for better coverage and you may get the S bottoms. As for the Sofi - Roque, you can size up to S top and M bottom for more coverage and relaxed fit
  54. CUSTOMER2026-08-05 16:00:19chat/gorgias_chat
    Thank you! I prefer it not too tight on the bottom so I will go for M bottom with Sofi - Roque is it runs small
  55. CUSTOMER2026-08-05 16:00:42chat/gorgias_chat
    Also in general do the fabrics loosen with time?
  56. AGENT2026-08-05 16:01:06chat/helpdesk
    Yes, for the Sofi - Roque as it is made of neoprene fabric.
  57. AGENT2026-08-05 16:01:21chat/helpdesk
    Just like any normal fabric, the bikinis are also subject to the usual wear and tear, but as long as you follow our care instructions, your bikinis will last a long time.
  58. CUSTOMER2026-08-05 16:02:46chat/gorgias_chat
    Wonderful, thank you! About returns - I am in the UK and not the US, are there any fees that apply if the size isn't right? Or if I want to exchange?
  59. AGENT2026-08-05 16:03:36chat/helpdesk
    For returns or exchanges, you will just need to cover the shipping fee for returning the item back to us, and then we'll cover the shipping fee of sending the new size to you if it's an exchange. For reference, we have a great returns policy, you may read through and follow this link: https://triangl.com/a/returns Please take note that we accept exchanges and refunds on all our pieces within 14 days of receipt of your shipment.
  60. CUSTOMER2026-08-05 16:05:05chat/gorgias_chat
    Oh great. Do you happen to know roughly how much does it cost to sent it back?
  61. AGENT2026-08-05 16:06:10chat/helpdesk
    We are unsure of the amount as it depends on the courier you'll use in sending the items back to us. We suggest using regular post as opposed to commercial couriers like FedEx or DHL as they can be costly. You may go to your local post office and have it shipped as a regular post as this will significantly lower the cost (just save the receipt for future reference). Shipping cost differs from one location to another. It would be best to check with your local post office.
  62. CUSTOMER2026-08-05 16:06:41chat/gorgias_chat
    Thank you for the help!
  63. AGENT2026-08-05 16:06:59chat/helpdesk
    You are very much welcome!:) Would there be anything else that I can help you with for today?
  64. AGENT2026-08-05 16:08:30chat/helpdesk
    Are you still there?
  65. AGENT2026-08-05 16:10:03chat/helpdesk
    It looks like you鈥檙e all set! If you have any other questions, feel free to pop back into the chat. We鈥檒l be more than happy to help. Thank you so much, and have a wonderful day! xx
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