49,998 tickets1-100

2377237NA

Lisa Owen Ā· lisaowen711@gmail.com Ā· Gorgias #233771376

closed
Opened
4 Aug 2026, 09:46
Closed
11 Aug 2026, 21:45
Assignee
Denise - Returns Team
Order
2404151
returnsreturns_clarificationreturns_processedtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-08-04 09:46:56Ā· email/helpdesk
    Dear Lisa, Hope this email finds you well. Thank you for sending your bikini. Since we last spoke, the VINCA - BANC XS Top you have requested is now out of stock with an expected replenishment date of August 17, 2026. We would like to offer you the below options: 1. WAIT FOR ITEMS TO BE BACK IN STOCK We will ship your items as soon as they become available 2. SELECT ANOTHER STYLE FOR EXCHANGE (of the same price as your original order) - Let us know your top 3 choices currently available online. Please include the Style Name + Top/Bottom sizes + Bottom Cut. - We will process the new bikini set straight away. - If you returned a top or bottom only, no need to return the other item. If a refund amount is due, this will be processed at the time of your request. We look forward to your confirmation. Kindest, Reena
  2. AGENT2026-08-04 09:48:17Ā· email/helpdeskINTERNAL
    2377237NA / 0715F32958836 VINBAN2TOPXS -6 (OOS / ETA Aug-17-2026) FOR PROCESSING BUT OOS 7/27/2026 #2377237NA 0715F32958836 LISA OWEN VINBAN2TOPXXS 1 USPS4209457823079500111154126201429028 350882 7/29/2026
  3. AGENT2026-08-11 21:45:36Ā· email/helpdesk
    Dear Lisa, Great news! The item you need has just been restocked. We're pleased to inform you that your exchange (VINCA - BANC Top XS) has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Denise xx
  4. AGENT2026-08-11 21:45:59Ā· email/helpdeskINTERNAL
    2377237NA 0715F32958836 processed ex aug 12, 2026 / new order 2404151NA
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