Dear Lisa,
Hope this email finds you well. Thank you for sending your bikini.
Since we last spoke, the VINCA - BANC XS Top you have requested is now out of stock with an expected replenishment date of August 17, 2026.
We would like to offer you the below options:
1. WAIT FOR ITEMS TO BE BACK IN STOCK
We will ship your items as soon as they become available
2. SELECT ANOTHER STYLE FOR EXCHANGE (of the same price as your original order)
- Let us know your top 3 choices currently available online. Please include the Style Name + Top/Bottom sizes + Bottom Cut.
- We will process the new bikini set straight away.
- If you returned a top or bottom only, no need to return the other item.
If a refund amount is due, this will be processed at the time of your request.
We look forward to your confirmation.
Kindest,
Reena
AGENT2026-08-04 09:48:17Ā· email/helpdeskINTERNAL
2377237NA / 0715F32958836
VINBAN2TOPXS -6 (OOS / ETA Aug-17-2026)
FOR PROCESSING BUT OOS
7/27/2026 #2377237NA 0715F32958836 LISA OWEN VINBAN2TOPXXS 1 USPS4209457823079500111154126201429028 350882 7/29/2026
AGENT2026-08-11 21:45:36Ā· email/helpdesk
Dear Lisa,
Great news! The item you need has just been restocked.
We're pleased to inform you that your exchange (VINCA - BANC Top XS) has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach outāweāre happy to help!
Kindest,
Denise xx
AGENT2026-08-11 21:45:59Ā· email/helpdeskINTERNAL
2377237NA 0715F32958836
processed ex aug 12, 2026 / new order 2404151NA
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