CUSTOMER2026-08-04 22:20:45Ā· email/email
Hello Triangl.
The clasp for one of my bikinis snapped in half. I have only worn and washed this a few times so I feel like a bikini this expensive should not have the metal clasp break in half. I am wondering what you could do about this? I am sending in picture proof of the broken clasp and the tag of the bikini. Please reach out with what you can do, thank you!
AGENT2026-08-05 09:48:09Ā· email/helpdesk
Dear Naomi,
Thank you for getting in touch with us.
Please send us a separate email message using the email address you used when placing your order regarding your concern, with the subject line: "Order #______ - in relation to Ticket #233886593".
Have a lovely day!
Kindest,
Crystel
CUSTOMER2026-08-09 21:00:54Ā· email/email
I unfortunately can not give that email address because I received this as a gift. Is there anything else you can do considering it is a real triangl bikini.
AGENT2026-08-11 01:25:02Ā· email/helpdesk
Hi Naomi,
Thank you for letting us know! We completely understand that the bikini was received as a gift, so you may not have access to the email address or order information associated with the original purchase.
Weād still be happy to see what we can do for you. However, we do need to locate the original order in our system before we can proceed with any assistance regarding the bikini.
If youāre not sure of the exact details, no worries at all ā you can simply take your best guess. Please send us any of the following information you may know about the reported order:
Full Name
Address (Shipping or Billing)
Phone Number
Style Name and Sizes
Looking forward to your response!
Kindest,
Nikka
CUSTOMER2026-08-11 02:05:30Ā· email/email
This is the information about the person I received the bikini from but this is not my information.
Name: Lauren Mueckler
Address: 237 yellow jasmine drive Elgin sc 29045
Phone number: 8035537424
Item name: Triangl Mica Bikini Set Marina Sparkle Blue Metallic Shimmer Swimsuit s/s
CUSTOMER2026-08-11 02:06:36Ā· email/email
This is the information about the person I received the bikini from but this is not my information.
Name: Lauren Mueckler
Address: 237 yellow jasmine drive Elgin sc 29045
Phone number: 8035537424
Item name: Triangl Mica Bikini Set Marina Sparkle Blue Metallic Shimmer Swimsuit s/s
AGENT2026-08-11 08:53:58Ā· email/helpdesk
Hi Naomi,
Thank you for those details.
After locating and reviewing the Order, we see that the bikini was purchased a while back (July 22, 2022). Unfortunately, as the return window has long expired, weāre unable to offer a return, exchange, or replacement at this time. I sincerely apologize for any inconvenience this may cause.
You can also review our Returns Policy here for more details:
https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Although this is the case, weāre happy to make an exception and offer you free shipping on your next purchase. You can use code FS1411998NAJS and it is valid for one use within the next three months.
We truly appreciate your continued trust in our brand and hope this helps in some way. If thereās anything else we can assist you with, please donāt hesitate to reach out.
Kindest,
Joanna - Returns Team xx
AGENT2026-08-11 08:54:03Ā· email/helpdeskINTERNAL
1411998NA - DECLINED due to DOD