Re: A shipment from order #2384534NA is on the way

Dear Bee, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon review, we see that your order was delivered on July 11, 2026, and your request was sent on July 26, 2026 , which is outside of this timeframe. However, we’d love to assist you and are happy to make an exception in this case. We’d highly recommend an exchange (of the same price as your original order), as it allows you to find another item you love. If you’re interested, please send us the style name and the sizes you want for both the top and bottom (including the bottom shape, if applicable). Please let us know if you’d prefer an exchange or a refund, and we’ll guide you through the next steps. You can also find more details on our Returns Policy here: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions Looking forward to your response! Let us know how you'd like to proceed, and we’ll take care of the rest. Kindest regards, Jetz

pending approval: 2384534NA DOD: July 11, 2026 Initial: July 26, 2026 (15 days)

Hi Bee, Thank you for your reply. Unfortunately, we're unable to sell or supply individual bikini pieces. All TRIANGL bikinis are sold exclusively as complete sets, and we don't have a way to sell bottoms separately. However, if the bottom isn't the right fit, we'd be happy to arrange an exchange for it. Simply let us know the bottom style, size, and coverage you'd like, and we'll be happy to assist with the next steps. Looking forward to your reply! Kindest, Joan xx