49,998 tickets1-100

Conversation with Elizabeth Alexander

Elizabeth Alexander 路 ealexander8187@gmail.com 路 Gorgias #231775133

closed
Opened
21 Jul 2026, 23:21
Closed
22 Jul 2026, 01:12
Assignee
Katrina - Orders
Order
2394984
ordor_how to orderorderstrianglai_answeredai_handoverai_next_genai_processingai_snoozechannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-21 23:21:19路 chat/gorgias_chat
    Hi, I keep getting this message when trying to check out - Credit and debit card payments aren鈥檛 available right now. Refresh this page or try again later.
  2. AI_AGENT2026-07-21 23:21:31路 chat/api
    Hi, welcome to TRIANGL! Sorry you鈥檙e running into that at checkout. What exact error message are you seeing?
  3. CUSTOMER2026-07-21 23:21:46路 chat/gorgias_chat
    Credit and debit card payments aren鈥檛 available right now. Refresh this page or try again later.
  4. AI_AGENT2026-07-21 23:21:57路 chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. In the meantime, expected waiting time for a response in chat is 1 min. If you鈥檇 like, you can leave your email address here so the team can reach you after I connect you.
  5. AGENT2026-07-21 23:22:39路 chat/helpdesk
    Hi!
  6. AGENT2026-07-21 23:22:58路 chat/helpdesk
    You鈥檝e reached our live chat. I'm Mavi, and I'd be happy to assist you today!
  7. AGENT2026-07-21 23:23:23路 chat/helpdesk
    I'm sorry to hear that you're having trouble placing an order, Elizabeth.
  8. CUSTOMER2026-07-21 23:23:26路 chat/gorgias_chat
    Hi, I am trying to check out and I've tried on my computer and on my phone. Both times I am receiving the following message - Credit and debit card payments aren鈥檛 available right now. Refresh this page or try again later.
  9. AGENT2026-07-21 23:23:36路 chat/helpdesk
    Are you using a smartphone or tablet?
  10. CUSTOMER2026-07-21 23:23:51路 chat/gorgias_chat
    I've tried on smart phone and on my laptop
  11. AGENT2026-07-21 23:24:20路 chat/helpdesk
    Would you mind sending a screenshot of the error that you are getting, please?
  12. AGENT2026-07-21 23:26:43路 chat/helpdesk
    I just want to check if you鈥檙e still there?
  13. AGENT2026-07-21 23:27:57路 chat/helpdesk
    Thanks! Have you tried refreshing your browser and clearing the cache?
  14. CUSTOMER2026-07-21 23:29:20路 chat/gorgias_chat
    yes
  15. AGENT2026-07-21 23:29:51路 chat/helpdesk
    How about using a different device/browser?
  16. CUSTOMER2026-07-21 23:30:21路 chat/gorgias_chat
    I've tried multiple devices
  17. AGENT2026-07-21 23:31:16路 chat/helpdesk
    Noted, Elizabeth.
  18. AGENT2026-07-21 23:31:43路 chat/helpdesk
    I will need to endorse this to our Orders Team for further checking. Kindly wait for an update via email within 24 hours.
  19. CUSTOMER2026-07-21 23:32:14路 chat/gorgias_chat
    ok thanks
  20. AGENT2026-07-21 23:32:26路 chat/helpdesk
    You're welcome! Is there anything else I might be able to help you with today? :)
  21. CUSTOMER2026-07-21 23:32:33路 chat/gorgias_chat
    no, that's it. thanks
  22. AGENT2026-07-21 23:33:09路 chat/helpdesk
    Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx
  23. AGENT2026-07-21 23:35:33路 chat/helpdeskINTERNAL
    Hi Orders, for your assistance, please. Thank you. xx "I keep getting this message when trying to check out - Credit and debit card payments aren鈥檛 available right now. Refresh this page or try again later. I've tried multiple devices" https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/c114d5ab-a792-4687-8052-2fe6940ec192-image-41e73470-16d9-4f8b-a7ce-b0e09b5cd8e1.png
  24. AGENT2026-07-22 01:12:27路 email/helpdesk
    Dear Elizabeth, Thank you for choosing Triangl! We're sorry to hear you're having problems placing your order. Let's get this resolved for you. Before we start, please make sure you're on your computer. Some functions of our website may not work properly on mobile devices. To start, please clear your browser's cache and delete your cookies. Once this is done, please follow the steps below: (1) Go to http://www.triangl.com/ and choose your region. (2) Choose the item(s) you would like to purchase and ADD TO CART. (3) Select CHECKOUT then continue to the next step. (4) Enter your email, billing/shipping address and select Continue to proceed to the next step. NOTE: Please make sure that the billing and shipping address have the same country and matches the address registered on your credit/debit card or PayPal account. We can always have this updated after the order is created. (5) It should show you the total amount of the item(s) being purchased plus the shipping fee without any errors. (6) Click 'Ship To Me Now' (7) It should direct you to a PayPal page where you can choose to pay via credit/debit card or via PayPal. (8) If you choose to pay via a PayPal, make sure that your account is not limited. You may contact PayPal for support if you are not sure. We hope the steps above work. If not, please do not hesitate to reply to this email so we can assist you further. Kindest, Katrina x
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