Julia petschelt · juliapom@gmx.at · Gorgias #231666391
closed
Opened
21 Jul 2026, 10:18
Closed
28 Jul 2026, 06:44
Assignee
Dy - Returns Team
returnsreturns_clarificationtrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-07-21 10:18:15· email/email
Von meinem iPhone gesendeten
Hi
I Need to
Do a Return But it doesnt work .
Can you send me a qr Code for the Return ?
Greets
AGENT2026-07-24 09:33:34· email/helpdesk
Hi Julia,
Thank you for reaching out! We truly appreciate hearing from you and value your feedback.
If the fit, style, or colour wasn’t quite what you expected, we’d be happy to assist with an exchange (of the same price as your original order). Please let us know the style name and the sizes you need for both the top and bottom (including the bottom shape, if applicable), and we’ll guide you through the exchange process.
If you’d prefer a refund instead, please confirm, and we’ll provide return instructions. Please note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as we’re unable to process partial returns.
Let us know how you’d like to proceed, and we’ll be happy to assist.
Kindest regards,
Dy
AGENT2026-07-24 09:33:48· email/helpdeskINTERNAL
PENDING APPROVAL 2389506NA
AGENT2026-07-24 09:58:54· email/helpdeskINTERNAL
Unable to send in Rackspace: https://prnt.sc/qV_EZ03DIYF2
Replies are sent through Open Doors, so they stay on the customer record.