49,998 tickets1-100

Re: I am inquiring about a replacement request, I received an email from triangl asking if I want to ret ...

Maya Morrison 路 thisdorybrain@gmail.com 路 Gorgias #230189783

closed
Opened
10 Jul 2026, 21:47
Closed
11 Jul 2026, 05:23
Assignee
Unassigned
Order
2398733
retreturnstrianglai_answeredai_handoverai_next_genai_processingai_snoozechannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-10 21:47:20路 chat/gorgias_chat
    I am inquiring about a replacement request
  2. AI_AGENT2026-07-10 21:47:33路 chat/api
    Hi, welcome to TRIANGL! I can see you鈥檙e asking about a replacement for your recent order. If you鈥檇 like to swap size or fit within the same style, you can return just the piece you want to switch, or the full set if you prefer. Once the return is received and processed, we鈥檒l send the replacement out with no additional shipping charge. Your recent order was delivered on 18 June, so this request is now outside our standard 14-day exchange window. Our team does their best to be flexible where possible, but we cannot promise an exception here in chat. If the item is faulty or damaged, please send your order number and a short description of the issue and we鈥檒l have the team review it. If this is a standard replacement or exchange request outside the 14-day window, please let us know whether you want to replace the top, the bottom, or the full set.
  3. CUSTOMER2026-07-10 21:48:34路 chat/gorgias_chat
    I received an email from triangl asking if I want to return or exchange. I responded that I wanted to exchange it with a specific item in your store of equal value and I haven't heard back for days. How do I reach a support rep??
  4. AI_AGENT2026-07-10 21:48:43路 chat/api
    Hi, welcome to TRIANGL! Thanks for getting back to us, Maya. Please hold on for a moment while I transfer the chat. You should hear from a live team member shortly, and the expected waiting time for a response in chat is 1 min. Since you already responded to our email and you鈥檝e not heard back for days, a support rep will need to review your exchange request and get you an update. In the meantime, please share the order number (from your confirmation email) and the item you want to exchange for, so the team can check it right away.
  5. AGENT2026-07-10 21:49:25路 chat/helpdesk
    Hi there! I鈥檓 Kelly, and I'll be helping you today. :)
  6. CUSTOMER2026-07-10 21:49:49路 chat/gorgias_chat
    It is request # 0CC58B2949503. Order #2366810NA.
  7. CUSTOMER2026-07-10 21:49:53路 chat/gorgias_chat
    Hi Kelly
  8. AGENT2026-07-10 21:49:54路 chat/helpdesk
    We apologize for the delay in responding to your email as they are receiving high volume of inquiries. Let me submit a follow up request. Can I get your order number, please?
  9. CUSTOMER2026-07-10 21:50:53路 chat/gorgias_chat
    I don't want to miss the 14 day window. The conversation with them is now several days old. Please guarantee to me that it can be exchanged still. I did not know this chat was an option.
  10. AGENT2026-07-10 21:51:36路 chat/helpdesk
    Did you place a new order?
  11. CUSTOMER2026-07-10 21:51:53路 chat/gorgias_chat
    No. I was not asked to.
  12. CUSTOMER2026-07-10 21:52:19路 chat/gorgias_chat
    I wanted to send this one back and receive the replacement. I was never instructed to.
  13. AGENT2026-07-10 21:52:48路 chat/helpdesk
    Do you mind checking your spam and junk folder. The Returns Team sent you an email yesterday.
  14. CUSTOMER2026-07-10 21:54:31路 chat/gorgias_chat
    OMG I feel so terrible. I did receive this and totally missed it. Is there a deadline for me to order the new one? I can't order it for another week or so.
  15. AGENT2026-07-10 21:55:22路 chat/helpdesk
    Can you go ahead and try the code? Not sure if the code is still valid. If not, I need to forward your concern back to the Returns team for the new code.
  16. CUSTOMER2026-07-10 21:55:22路 chat/gorgias_chat
    I just don't have the disposable income. This was a gift for my daughter.
  17. CUSTOMER2026-07-10 21:55:51路 chat/gorgias_chat
    Will do so now
  18. AGENT2026-07-10 21:55:55路 chat/helpdesk
    I understand. Are you willing to wait? Or would you like to get a new style instead?
  19. AGENT2026-07-10 21:58:56路 chat/helpdesk
    Checking up on how things are going.
  20. CUSTOMER2026-07-10 21:59:37路 chat/gorgias_chat
    https://triangl.com/products/maia-mato-red-terry-towelling-scoop-bikini-set?_pos=1&_sid=cd4e36b6f&_ss=r&component_option_values=3609358925920%2C3609291128928%2C3609291194464%2C3609291325536
  21. CUSTOMER2026-07-10 21:59:53路 chat/gorgias_chat
    Do you have stock of the large cheekiest of this item?
  22. CUSTOMER2026-07-10 21:59:58路 chat/gorgias_chat
    That's what she needs
  23. CUSTOMER2026-07-10 22:00:12路 chat/gorgias_chat
    It wasn't available when they reaponded
  24. CUSTOMER2026-07-10 22:00:27路 chat/gorgias_chat
    Responded*
  25. AGENT2026-07-10 22:00:39路 chat/helpdesk
    I think we do. Both in standard and side tie bottoms
  26. CUSTOMER2026-07-10 22:00:41路 chat/gorgias_chat
    Are you able to check for me please? That would be ideal
  27. CUSTOMER2026-07-10 22:00:56路 chat/gorgias_chat
    Standard! That would be the easiest
  28. CUSTOMER2026-07-10 22:01:08路 chat/gorgias_chat
    I need the return instructions
  29. AGENT2026-07-10 22:01:14路 chat/helpdesk
    Sorry but only the Returns Team can confirm. :(
  30. AGENT2026-07-10 22:01:25路 chat/helpdesk
    Did you place a new order?
  31. CUSTOMER2026-07-10 22:01:38路 chat/gorgias_chat
    Not yet. I will, possibly tomorrow.
  32. CUSTOMER2026-07-10 22:01:57路 chat/gorgias_chat
    I will verify that the code works now.
  33. CUSTOMER2026-07-10 22:02:00路 chat/gorgias_chat
    Please hang on
  34. AGENT2026-07-10 22:02:04路 chat/helpdesk
    I see. I don't think the code will work by tom.
  35. CUSTOMER2026-07-10 22:03:09路 chat/gorgias_chat
    It doesn't. Just confirmed it.
  36. CUSTOMER2026-07-10 22:03:32路 chat/gorgias_chat
    Can you please ask for a new one and make it valid for a few days? I would massively appreciate it!
  37. AGENT2026-07-10 22:04:22路 chat/helpdesk
    Thanks. Allow me to forward your concern back to the Returns Team. Kindly give them 24 hours - 48 hours to get back to you via email. Kindly monitor your spam and junk folder too as some emails ends up there.
  38. AGENT2026-07-10 22:04:47路 chat/helpdesk
    In the meantime, is there anything else that I can help you with?
  39. CUSTOMER2026-07-10 22:05:03路 chat/gorgias_chat
    No that would be it thank you!
  40. AGENT2026-07-10 22:05:08路 email/helpdeskINTERNAL
    hello, need a new code. Thank you - # 0CC58B2949503. Order #2366810NA.
  41. AGENT2026-07-10 22:05:14路 chat/helpdesk
    Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
  42. AGENT2026-07-11 05:23:29路 chat/helpdeskINTERNAL
    replied in latest https://triangl.gorgias.com/app/ticket/228748317
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