Hi guys,
So I literally just came back from my trip to Italy & could not wait to
open my parcel (in the middle of the night.)
Of course I LOVE the shorts - however I got the wrong color for one of
them. My first thought was there must have been a mixup at your warehouse,
but I now see that the order confirmation actually states the colour sent.
Not sure what I did, I probably was a bit overexcited & did not check
properly.
Is there a way to make an exchange?
My order no for the wrong colour is:
#2398117NA
I ordered the ellis - electric black, which should have been the ellis -
choc mint
So sorry to keep you guys busy, and many thanks for your help!
CUSTOMER2026-08-08 16:24:57· email/email
So I checked my online account, to make the below mentioned exchange, but I
cannot find a way to do the request. (The order is still marked "on it's
way").
In addition, I saw that the choc mint is now out of stock in size S, so
would like to exchange the electric black S to the Grape Purple S. (I
really do not wear black much during summer)
Could you please let me know how to arrange this?
AGENT2026-08-11 03:07:34· email/helpdesk
Dear Marielle,
We are eager to assist but unfortunately, ELLIS - GRAPE Purple Short Size S is low in stock and may no longer be available once your items arrive back to our warehouse.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-32
2. Order the new shorts/bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2398117NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Kyla
AGENT2026-08-11 03:07:44· email/helpdeskINTERNAL
2398117NA / ELLGRA5BOTS 12
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