CUSTOMER2026-08-07 05:04:57Ā· email/email
Hi Triangl Team,
I've been a Triangl customer since 2022. My previous Vinca swimsuit was slightly small, and before placing this order, I contacted your chat team specifically to ask whether the sizing had since been adjusted, given the social media discussions around Triangl sizing in 2022/23. I was advised that it had, so I proceeded with my order.
However, the new top is essentially the exact same size as my 2022 Vinca and is still relatively small. I feel disappointed as it appears that the sizing has not changed as advised, which I believe should be reflected more accurately in your sizing information for transparency with your customers.
I know I'm past the exchange period but I was traveling. I'm petite and unsure whether an M top would be too large. Could you please advise on the best size and whether an exchange would be possible? Do you have any shops here in the uae?
AGENT2026-08-07 05:37:41Ā· email/helpdesk
Dear Mira,
Thanks for reaching out and letting us know. We are sorry to hear your order didn't meet your expectations. Not to worry, my colleagues from the Returns Team will assist you from here.
Iāll transfer you over to them right away. Kindly expect a reply soon!
Kindest,
Jesselle
AGENT2026-08-09 08:27:06Ā· email/helpdesk
Dear Mira,
Your concern has been forwarded from the Orders Department.
Thank you for reaching out, and for being a longtime Triangl customer since 2022. Weāre sorry to hear that the fit of your new Vinca top wasnāt what you expected, especially after taking the time to contact our team before placing your order.
We completely understand your concern regarding the sizing. Our team always does their best to recommend the most suitable size based on the information available to us, and weāre sorry that the fit did not meet your expectations on this occasion.
Weād also like to clarify that fit can vary between Vinca styles, as different Vinca designs may be made from different fabric compositions. Differences in fabric stretch, structure, and construction can affect how a swimsuit fits, so two Vinca styles in the same size may not necessarily feel identical.
Also, Triangl does not currently have any physical retail stores. Our products are available exclusively through our website.
Regarding your exchange request, our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on July 13, 2026, and your request was sent on August 7, 2026, which unfortunately falls outside of this timeframe.
Weāre really sorry that weāre unable to accommodate your request in this instance. If thereās anything else we can do to assist you, please donāt hesitate to let us knowāweād love to help in any way we can.
You can also find more details about our Returns Policy here:
[https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Thank you for your understanding, and please let us know if we can assist you with anything else.
Kindest regards,
Crystel
AGENT2026-08-09 08:27:18Ā· email/helpdeskINTERNAL
2385918NA -> Declined due to DOD (25 days)