49,998 tickets1-100

Re: GE13083074530HK / #2398812NA

Global-e Service · service@global-e.com · Gorgias #233993238

closed
Opened
5 Aug 2026, 13:33
Closed
11 Aug 2026, 08:57
Assignee
Anna - Orders
trianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-08-05 13:33:32· email/email
    Hi there Regarding order GE13083074530HK/ #2398812NA We have been advised by the carrier that a copy of the customer's ID is required in order to have this shipment cleared from customs. The copy of the customer's ID is required by the Customs Authorities and is completely beyond our control. Please note that this shipment will not be able to be released without this information. We kindly ask that you contact the customer and ask them to provide this information as soon as possible directly to DHL by uploaded it to DHL portal in order to facilitate delivery.
  2. AGENT2026-08-05 15:20:31· email/helpdesk
    Dear Agnis, Thank you for your email. We have already informed the customer regarding the requirement for a copy of their ID for customs clearance. We advised them to upload the required document directly to the DHL portal as soon as possible to avoid any delay in the shipment's release and delivery. We will continue to follow up with the customer until the required document has been submitted. Kindest, Jesselle X
  3. AGENT2026-08-05 15:23:40· email/helpdeskINTERNAL
    RT: https://triangl.gorgias.com/app/ticket/234012952
  4. CUSTOMER2026-08-11 07:08:56· email/email
    Hi Team, Coming back to you on this. We have received an update from DHL that this order was delivered. Thank you, Agnis
  5. AGENT2026-08-11 08:57:29· email/helpdesk
    Dear Agnis, Thank you for the update and for confirming that DHL has delivered the order. We appreciate your assistance with this case. Kind regards, TRIANGL - Anna x
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