49,998 tickets1-100

Conversation with Customer #534480751

Unknown 路 Gorgias #230188562

closed
Opened
10 Jul 2026, 21:26
Closed
10 Jul 2026, 21:43
Assignee
Unassigned
customer careordorderstrianglai_answeredai_handoverai_next_genai_processingsender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-10 21:26:31路 chat/gorgias_chat
    help with an email exchange
  2. AI_AGENT2026-07-10 21:26:45路 chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. Also, if this is about an email exchange or an order email not working, please note that for security reasons email addresses can鈥檛 be changed or verified through chat, and a team member will help you with this securely. Expected waiting time for a response in chat is 1 min. If you鈥檇 like, you can leave your email address so the team member can contact you.
  3. AGENT2026-07-10 21:27:07路 chat/helpdesk
    Hi!
  4. AGENT2026-07-10 21:27:13路 chat/helpdesk
    Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
  5. CUSTOMER2026-07-10 21:27:20路 chat/gorgias_chat
    Hi Mavi, thank you!
  6. CUSTOMER2026-07-10 21:27:39路 chat/gorgias_chat
    I am reaching out to follow up on an email exchange, as I haven't heard back.
  7. AGENT2026-07-10 21:28:11路 chat/helpdesk
    I鈥檓 sorry to hear that you haven't received an update regarding your exchange.
  8. AGENT2026-07-10 21:28:15路 chat/helpdesk
    Can I have your full name, order number, and email address, please?
  9. CUSTOMER2026-07-10 21:28:35路 chat/gorgias_chat
    Anika Seth #2332097NA anikaspam7@gmail.com
  10. CUSTOMER2026-07-10 21:29:00路 chat/gorgias_chat
    I was promised a replacement order and I was hoping to see if you could help me get that placed so I can receive it in time for an upcoming trip!
  11. AGENT2026-07-10 21:29:28路 chat/helpdesk
    Thanks!
  12. AGENT2026-07-10 21:30:08路 chat/helpdesk
    Let me check this for you.
  13. AGENT2026-07-10 21:33:08路 chat/helpdesk
    Upon checking, the initial order was delivered on May 21. You may check the tracking details here: https://www.fedex.com/fedextrack/?trknbr=525701670484&trkqual=2461173000~525701670484~FX
  14. CUSTOMER2026-07-10 21:34:37路 chat/gorgias_chat
    Were you able to review the email exchange I had with Bernadette?
  15. CUSTOMER2026-07-10 21:34:53路 chat/gorgias_chat
    I am following up on that replacement promise
  16. AGENT2026-07-10 21:35:14路 chat/helpdesk
    Yes. The email was sent on May 20th, but according to the tracking link, the order was delivered on May 21st.
  17. CUSTOMER2026-07-10 21:36:54路 chat/gorgias_chat
    I think there may still be some confusion. This was not a replacement based on the delivery date or a request under your returns policy. It was a replacement that Bernadette offered because of my overall experience with my order. She had already reviewed the situation and wrote, "We'd love to reprocess your order to have it shipped again to you at no additional cost."
  18. AGENT2026-07-10 21:38:03路 chat/helpdesk
    I will endorse this to our Orders Team for further checking, Anika.
  19. AGENT2026-07-10 21:38:12路 chat/helpdesk
    No guarantees though since you already received the order.
  20. AGENT2026-07-10 21:38:21路 chat/helpdesk
    Kindly wait for an update via email within 24 hours.
  21. CUSTOMER2026-07-10 21:38:43路 chat/gorgias_chat
    Is there a way to follow up with this team over the phone?
  22. AGENT2026-07-10 21:39:07路 chat/helpdesk
    We don't have phone support, sorry.
  23. AGENT2026-07-10 21:39:20路 chat/helpdesk
    Our Orders Team only communicates via email.
  24. AGENT2026-07-10 21:39:36路 chat/helpdesk
    But rest assured that your concern has been forwarded to them already.
  25. CUSTOMER2026-07-10 21:40:30路 chat/gorgias_chat
    Got it. I'd also like to emphasize that Jesselle from your team wrote: "I鈥檝e checked your order #2332097NA, and the latest tracking update shows that the parcel was released from customs on May 14, 2026, and is currently awaiting its next courier scan. At this stage, there are no indications that the shipment has been lost, though I understand the lack of updates is very concerning given your travel timeline." This replacement was offered despite there already being communication that the original order could still be delivered. In other words, it was never contingent on the package being lost or on the delivery date. It was offered as a gesture of goodwill to make up for my experience as a first-time TRIANGL customer, and I'm simply asking that the resolution your team already offered be honored.
  26. AGENT2026-07-10 21:41:15路 chat/helpdesk
    This is noted, Anika. I'll also endorse it to them.
  27. AGENT2026-07-10 21:41:25路 chat/helpdeskINTERNAL
    Forwarded to Orders: https://triangl.gorgias.com/app/ticket/229346044
  28. CUSTOMER2026-07-10 21:42:14路 chat/gorgias_chat
    Thank you very much. I look forward to hearing back in 24 hours.
  29. AGENT2026-07-10 21:42:25路 chat/helpdesk
    You're welcome! In the meantime, is there anything else I might be able to help you with today?
  30. CUSTOMER2026-07-10 21:42:32路 chat/gorgias_chat
    That is all.
  31. AGENT2026-07-10 21:42:55路 chat/helpdesk
    Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day, Anika! :) xx
Replies are sent through Open Doors, so they stay on the customer record.