49,998 tickets1-100

Conversation with Customer #535208233

Unknown 路 Gorgias #230570938

closed
Opened
14 Jul 2026, 01:57
Closed
14 Jul 2026, 02:13
Assignee
Unassigned
customer careorderstrianglai_answeredai_handoverai_next_genai_processingai_snoozesender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-14 01:57:37路 chat/gorgias_chat
    Hi
  2. AI_AGENT2026-07-14 01:57:45路 chat/api
    Hi, welcome to TRIANGL!
  3. CUSTOMER2026-07-14 01:58:11路 chat/gorgias_chat
    Is there a real person who can help me?
  4. AI_AGENT2026-07-14 01:58:22路 chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The expected waiting time for a response in chat is 1 min. If you鈥檇 like, you can leave your email address here so we can contact you.
  5. AGENT2026-07-14 01:59:02路 chat/helpdesk
    Hi! Anna, here! How can I help?
  6. CUSTOMER2026-07-14 01:59:38路 chat/gorgias_chat
    Ate you a real person?
  7. AGENT2026-07-14 01:59:52路 chat/helpdesk
    Yes. How can I help? :)
  8. CUSTOMER2026-07-14 01:59:58路 chat/gorgias_chat
    Are*
  9. CUSTOMER2026-07-14 02:00:27路 chat/gorgias_chat
    how does your refund works?
  10. AGENT2026-07-14 02:00:53路 chat/helpdesk
    Regarding returns and exchanges, we accept requests within 14 days of delivery.
  11. AGENT2026-07-14 02:01:15路 chat/helpdesk
    We do not offer free returns and do not provide return labels. For exchanges, you only need to cover the shipping cost to return the items to us, and we will cover the shipping cost to send your exchange. You may use local postal services or any shipping company of your choice to return your items.
  12. CUSTOMER2026-07-14 02:02:13路 chat/gorgias_chat
    How about the tax in US, am I going to oay for that?
  13. CUSTOMER2026-07-14 02:02:21路 chat/gorgias_chat
    Pay*
  14. AGENT2026-07-14 02:03:46路 chat/helpdesk
    No. Instead, you have the option to prepay duties, taxes, and fees during checkout or to pay for all duties, taxes and fees on delivery fo your country.
  15. AGENT2026-07-14 02:03:49路 chat/helpdesk
    *for
  16. AGENT2026-07-14 02:04:31路 chat/helpdesk
    If you select to pay at delivery, we cannot guarantee the cost of fees upon delivery.
  17. CUSTOMER2026-07-14 02:05:56路 chat/gorgias_chat
    How much is the duty for $99?
  18. AGENT2026-07-14 02:06:39路 chat/helpdesk
    If you choose to prepay at checkout, the amount will be shown before you complete the order.
  19. CUSTOMER2026-07-14 02:07:11路 chat/gorgias_chat
    Can you give me a rough estimation?
  20. AGENT2026-07-14 02:07:38路 chat/helpdesk
    Sorry, we don't have that information.
  21. AGENT2026-07-14 02:11:23路 chat/helpdesk
    Sorry, are you still there?
  22. AGENT2026-07-14 02:13:21路 chat/helpdesk
    It seems like we're no longer connected. I鈥檒l end this chat now, but you're welcome to message us anytime if you need further assistance. Thank you, and have a lovely day! xx
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