Re: Never received Order #2375402NA

#2375402NA RTS AWB 463909224960 Delivered Wednesday, 15/07/2026 at 13:07 Signed for by: A.Andes

Dear Katie, Thank you for your email. I'm so sorry to hear about your experience with FedEx. For our customers’ protection, shipments are typically sent with a signature requirement to help prevent lost or missing packages. While this is outlined in our FAQs and included in the order and tracking confirmation emails, I completely understand how this may have been easy to miss. Upon checking, your parcel is unfortunately successfully returned to us following multiple unsuccessful delivery attempts. As it has already entered the return process, we're no longer able to reroute it or update the delivery address with FedEx. Under our standard policy, once a returned parcel is received back at our warehouse, we process a refund for the item value, less a USD 20 administration fee. However, we'd really love the opportunity to turn this experience around for you. Instead of processing a refund, we'd be more than happy to reprocess your order at no additional cost. Would you like us to ship it to the same address, or would you prefer an alternative address where someone will be available to receive and sign for the parcel? If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. If you decide not to have the order reprocessed, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable. Please let us know how you'd like to proceed, and we'll be happy to assist. Kindest, Bernadette x

Dear Katie, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2395967NA to be shipped to: Katie Cummiskey 4510 Terry O Ln Apt 217 Austin TX 78745 United States +1 214-435-2433 Our order processing timeframe is 1–2 business days, and shipping usually takes 2-3 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. Once tracking becomes active, we'll submit a request to the courier on your behalf to deliver the parcel without requiring a signature. Kindly note that approval of this request and the final delivery handling will still be subject to the courier's local policies and the driver’s discretion. If you have any other questions about your order, please reach out to us anytime, and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Trish

Dear Katie, Thanks for your message! I understand how concerning it can be when your confirmation email appears to show only part of your order, especially when you were expecting to receive the full bikini set. I can confirm that your order #2395967NA went through successfully for the following items: The order confirmation email only displays a preview of the items, which can sometimes make it appear that only the top is included. Rest assured, both the top and the bottom are included in your order. Please expect a separate email including your tracking details once available. Be sure to check your Spam/Junk folders. If you have other questions or concerns about your order, reach out to us anytime, and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Trish

Dear Katie, You’re so welcome! I’m glad we could get that sorted for you. If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish