Conversation with Customer #531464969

Hi, welcome to TRIANGL! The "order number and email don’t match" error usually happens if the order number was entered incorrectly, the email used on the returns portal isn't the one from your checkout, or if the order hasn't been marked as delivered yet. Please double-check your order number from the confirmation email and use the same email address you used during checkout. Copy-pasting the order number can help avoid typos. If your order was just delivered, please try again after 24 hours to allow the system to update. You can process your return here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Could you please confirm your order number and the email address you are entering? This will help us assist you better.

You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!

Sorry for the delayed response.

May I have your order number and email address, please? I'd be happy to check this for you.

Checking in to see if you're still there?

Sorry, I have to end our chat since I haven't received a response. Please feel free to reach out to us again if you need further assistance. Have a great day! xx