49,998 tickets1-100

Re: I want to return to refund instead of exchange , Hi, #2346239NA, Ok thank you ...

Brittany Linane 路 brittany.m.linane2015@gmail.com 路 Gorgias #224368683

closed
Opened
3 Jun 2026, 17:00
Closed
3 Jun 2026, 21:25
Assignee
Nikka - Returns Team
Order
2346239
retreturnsreturns_follow-uptrianglai_answeredai_handoverai_processingai_snoozechannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-03 17:00:14路 chat/gorgias_chat
    I want to return to refund instead of exchange
  2. AI_AGENT2026-06-03 17:00:35路 chat/api
    Hi, welcome to TRIANGL! I can help with changing your return request from an exchange to a refund. To proceed, please verify your identity using our verification process.
  3. AI_AGENT2026-06-03 17:02:07路 chat/gorgias_chat
    Signed in successfully.
  4. AI_AGENT2026-06-03 17:03:04路 chat/gorgias_chat
    We鈥檙e handing you over to our support team now. They鈥檒l be with you shortly.
  5. AI_AGENT2026-06-03 17:03:18路 chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.
  6. AGENT2026-06-03 17:04:11路 chat/helpdesk
    Hi there! I鈥檓 Kelly, and I'll be assisting you today. :)
  7. AGENT2026-06-03 17:05:07路 chat/helpdesk
    Noted on your new request. Allow me to forward your new request to the Returns team. Can I get the order number, please.
  8. CUSTOMER2026-06-03 17:05:50路 chat/gorgias_chat
    Hi
  9. CUSTOMER2026-06-03 17:06:57路 chat/gorgias_chat
    #2346239NA
  10. AGENT2026-06-03 17:07:33路 chat/helpdesk
    Thanks. One moment.
  11. AGENT2026-06-03 17:09:30路 chat/helpdesk
    I appreciate the patience. I submitted a follow up request to the Returns Team for refund request. Allow them to get back to you via email within 24 hours for the update. Kindly monitor your spam and junk folder too as some emails ends up there.
  12. AGENT2026-06-03 17:11:37路 chat/helpdeskINTERNAL
    Hello, for ff up. Thanks - needed a refund. - related ticket https://triangl.gorgias.com/app/ticket/224145990 - 2346239NA
  13. AGENT2026-06-03 17:11:46路 chat/helpdesk
    In the meantime, is there anything else that I can help you with?
  14. CUSTOMER2026-06-03 17:12:57路 chat/gorgias_chat
    Ok thank you
  15. AGENT2026-06-03 17:13:14路 chat/helpdesk
    Thank you so much for understanding. Do you have any other concerns that I can help you with?
  16. AGENT2026-06-03 17:16:25路 chat/helpdesk
    I鈥檝e noticed you鈥檙e away for quite some time, I鈥檓 closing our chat session now. However, my colleagues and I are here should you have any further questions.xx
  17. AGENT2026-06-03 21:24:59路 chat/helpdeskINTERNAL
    handled in https://triangl.gorgias.com/app/ticket/224145990
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