Re: Order #2330944NA

Dear Natalia, Thank you for reaching out. We’re sorry to hear that the item you received is not as expected. We know that with swimwear, everyone’s shape is unique, and sometimes a different style or size works better. Before approving your refund request, we’d be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order). If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. Please note that original return shipping costs are non-refundable. Kindest, Gelou

Pending Approval: 2330944NA / A4C5C42916449 | Offered EX

Hi Natalia, Thank you for getting back to us — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: CELESTE - CASSI Pink Heart Short L MAIA - CASSI Pink Heart Scoop Bikini Set M/M NORMAL (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: A4C5C42916449 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Addresses - For customers located in Jersey, CI, and European countries outside the EU, you may send your items to either of the addresses below: Jersey, Channel Islands TRIANGL Group Limited Bethlehem Centre, La Rue Des Buttes St. Mary, JE3 3DS Jersey, Channel Islands Hong Kong TRIANGL RETURNS c/o James Cargo Fulfilment Logistics Centre 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Switzerland / Norway / Non-EU Europe: Please do not send returns to the Netherlands warehouse. Returns from non-EU countries may be declined, may not be eligible for refund or exchange, and any duties or charges incurred will be the customer’s responsibility. • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2330944NA / A4C5C42916449 (Archived Non-EU)

Dear Natalia, Thank you for your feedback. We appreciate you taking the time to share your experience regarding the swimsuit clasp. Your comments have been noted and will be considered for future improvements. Kindest, Joanna

6/10/2026 2330944NA NO CODE NATALIE BOURASSA MAICAS2ABOTM 1 LT309711258CH 20376 6/11/2026 6/10/2026 2330944NA NO CODE NATALIE BOURASSA MAICAS2TOPM 1 LT309711258CH 20377 6/11/2026 6/10/2026 2330944NA NO CODE NATALIE BOURASSA CELCAS2BOTL 1 LT309711258CH 20378 6/11/2026 2330944NA / A4C5C42916449 (Archived Non-EU)