CUSTOMER2026-08-03 16:30:14路 chat/gorgias_chat
Cancel order that hasn鈥檛 been shipped
AI_AGENT2026-08-03 16:30:24路 chat/api
Hi, welcome to TRIANGL! Could you let us know the reason for the cancellation? Please log in so we can look up your order and check whether it can still be cancelled.
CUSTOMER2026-08-03 16:30:38路 chat/gorgias_chat
Selected wrong size/style
AI_AGENT2026-08-03 16:30:49路 chat/api
Thanks for letting us know. If it鈥檚 the wrong size or style, an exchange may be the simpler option once it arrives, and we do not charge extra shipping for exchanges.
Please log in so we can check your order and see whether it can still be cancelled.
AI_AGENT2026-08-03 16:31:38路 chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-08-03 16:31:55路 chat/api
Thanks, Jeremy. Your order is still unfulfilled, but it was placed more than 8 hours ago, so cancellation may no longer be possible.
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The expected wait time is 1 minute.
AGENT2026-08-03 16:32:26路 chat/helpdesk
Hi!
CUSTOMER2026-08-03 16:32:35路 chat/gorgias_chat
Hey
AGENT2026-08-03 16:32:36路 chat/helpdesk
Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
CUSTOMER2026-08-03 16:33:00路 chat/gorgias_chat
I鈥檓 trying to cancel order that hasn鈥檛 been fulfilled or shipped yet. I placed it yesterday
CUSTOMER2026-08-03 16:33:13路 chat/gorgias_chat
I picked wrong size/style or if we can switch it
AGENT2026-08-03 16:33:35路 chat/helpdesk
Let me check this for you. Can I have your order number, please?
CUSTOMER2026-08-03 16:34:06路 chat/gorgias_chat
2400533NA
AGENT2026-08-03 16:35:03路 chat/helpdesk
Thanks!
CUSTOMER2026-08-03 16:35:43路 chat/gorgias_chat
I meant to select the bottom style standard/cheekiest instead of tie side/cheekiest
AGENT2026-08-03 16:36:36路 chat/helpdesk
Upon checking, you ordered Vinca Tiramisu Floral in XS top and S Standard cheekiest.
AGENT2026-08-03 16:37:00路 chat/helpdesk
What changes do you need?
CUSTOMER2026-08-03 16:37:03路 chat/gorgias_chat
Oh perfect must of been a accident reading it on my end
CUSTOMER2026-08-03 16:37:09路 chat/gorgias_chat
That鈥檚 perfect thanks for the help!!
CUSTOMER2026-08-03 16:37:18路 chat/gorgias_chat
Have a nice day!
AGENT2026-08-03 16:37:25路 chat/helpdesk
So no changes at all?
CUSTOMER2026-08-03 16:37:42路 chat/gorgias_chat
We are good I think the image shown the tie side but I see now that鈥檚 it鈥檚 good!
CUSTOMER2026-08-03 16:37:51路 chat/gorgias_chat
I think I read it wrong, thanks for clarifying
AGENT2026-08-03 16:37:51路 chat/helpdesk
Noted. Our Orders Team also emailed you, Jeremy.
CUSTOMER2026-08-03 16:37:57路 chat/gorgias_chat
Thanks!
AGENT2026-08-03 16:38:13路 chat/helpdesk
To avoid any confusion, please reply directly to their email and provide the specific style and size that you need.
AGENT2026-08-03 16:40:28路 chat/helpdesk
I just want to check if you鈥檙e still there?
CUSTOMER2026-08-03 16:40:44路 chat/gorgias_chat
Ok just did!
CUSTOMER2026-08-03 16:40:54路 chat/gorgias_chat
Answered to them saying nothing was wrong and we can proceed with it
AGENT2026-08-03 16:41:01路 chat/helpdesk
Great! Would there be anything else I can assist you with?
CUSTOMER2026-08-03 16:43:02路 chat/gorgias_chat
No all good. Thanks again!
AGENT2026-08-03 16:43:27路 chat/helpdesk
Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day, Jeremy! :) xx
AGENT2026-08-03 16:45:11路 chat/helpdeskINTERNAL
Related ticket: https://triangl.gorgias.com/app/ticket/233663365