Re: Conversation with Gabrielle heimbach

Hi, welcome to TRIANGL! We can help with that, but we need you to log in first so we can find your latest order and check whether the address can still be updated before it ships.

Signed in successfully.

I can see your order has already left our warehouse, so we cannot reroute it now. Please contact FedEx directly with your tracking number 534900686204 to request a delivery address change or redirect it to a pickup point:

Thanks, Gabrielle. I understand why you’re stuck, and I’m sorry FedEx couldn’t correct it for you. Since the carrier says the address needs to be fixed by the shipper, I’m going to connect you with one of our team members who can take a look and advise the next step. Please hold on for a moment while I transfer the chat. Expected waiting time for a response in chat is 1 min.

Hi! I’m Anna, and I’ll be helping you from here.

I'm sorry to hear you're unable to receive your package.

May I have the order number, please?

Thank you!

May I also have the correct shipping address?

Thank you!

I will forward your concern to our Orders Team for further checking.

Please expect their email from this point up to 24 hours.

In the meantime, can I help you with anything else?

You're most welcome! It has been a pleasure assisting you. Thanks, and have a lovely day! x

Hi, Orders! For your assistance, please. Thank you! x #2396665NA I spoke with FedEx. I was told the address was not entered completely and can only be corrected by the shipper 218 garnet st penns grove nj 08069

Dear Gabrielle, Thank you for reaching out to us! Trish here from Triangl's Orders team. Your message was forwarded to us by our Live Chat Team. Upon checking, the address you provided matches the address that was entered at checkout and shared with FedEx. Could you please let us know which part of the address FedEx advised was incomplete? Since the address we have on file matches what you provided, we'd appreciate any additional details they shared so we can review this further and see how we can assist. Kindest, Trish

Dear Gabrielle, Thank you for your reply. We appreciate you letting us know what FedEx advised. As the address we received at checkout matches the address you provided, we'll reach out to FedEx to clarify what they believe is incomplete and whether any correction is required. Just a quick heads-up: our FedEx point of contact doesn't operate on weekends, so we expect to hear back on Monday or Tuesday. As soon as we have an update, we'll let you know. Thank you for your patience in the meantime. Please expect another email from us soon. Kindest, Trish

If no update by Aug 04, pls FF up and make sure to check in with the CX too. Thanks! x #2396665NA | 534900686204 CX contacted FedEx and was advised the shipping address was entered incompletely Address on the order matches the address provided by the CX. 218 Garnet Street, Penns Grove, NJ, 08069 United States For clarification and redelivery Request #SFC41267077 created.

FedEx Update: 8/4/2026 3:45 PM FedEx Case# SFC41377931 - Tracking Good morning Lourdes. I hope you are well. Thank you so much for getting back to us and for confirming the delivery address. I have passed on your information via case reference C-251758161. I have asked for the delivery to reattempted. Please continue to track your goods via the website I am not too sure where TWO COMMONS BOULEVARD is and why the driver has recorded this in relation to the delivery address. I am sorry for any inconvenience caused.

Dear Gabrielle, Thank you for your patience while we followed this up with FedEx. We've now received an update from their team. After reviewing the address you provided, FedEx confirmed that it matches the shipping address we received with your order. They've now passed this information to their local delivery station and requested that the shipment be reattempted for delivery. I've also checked the latest tracking, and your parcel is currently on a FedEx vehicle for delivery, which is a positive sign that another delivery attempt is underway. We recommend continuing to monitor the tracking page for the latest updates. We truly hope your parcel reaches you today. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna xx

Please monitor until delivered. #2396665NA | 534900686204

Delivered Tuesday, 04/08/2026 at 14:10 Signed for by: G.Hubermna