RE: [EXTERNAL] [Triangl] Payment for #2385757NA has been received

#2385757NA RTS 521447069298 Delivered Wednesday, 7/22/2026 at 8:43 am Signed for by: A.Andres

Dear Jason, Thank you for your recent purchase. We are sorry to confirm that your parcel has been returned to our warehouse after multiple failed delivery attempts. The return tracking number is 521447069298. We understand how disappointing it is when you’ve been waiting for your order. While our standard policy is to refund the item value less a USD 20 administration fee per order, we’d be happy to reprocess this order for you at no additional cost! Shall we send it to the same address or to an alternative address where someone available can receive the parcel? If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. Please note that we are only able to reprocess a returned order once. If the reprocessed shipment is also returned to us, or if you choose not to proceed with the reprocessing, we'll issue a refund for the item value, less a USD 20 administration fee, while the original shipping fee remains non-refundable. If you decide not to have the order reprocessed and still move forward with a refund, please be informed that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable. We truly appreciate your patience and understanding throughout this process, and we’ll do our best to make the redelivery experience much smoother for you. We await your reply! Kindest, Bernadette x

Dear Jason, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2400960NA, and it's for the following: Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. Regarding the signature, once the tracking information becomes available, you’ll be able to sign for the delivery online in advance, which should make things much easier with your schedule. We can also submit a request to FedEx on your behalf to allow the package to be delivered without a signature. Please note that non-signature delivery requests are subject to FedEx’s approval, but we’ll absolutely do our best to make this as smooth as possible for you. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna xx