49,998 tickets1-100

Re: Conversation with Chloe Tan

Chloe Tan 路 chloetanhuiyin97@gmail.com 路 Gorgias #233096957

closed
Opened
30 Jul 2026, 11:39
Closed
7 Aug 2026, 04:52
Assignee
Geelah - Returns Team
rt_ai assistedreturnsreturns_follow-upreturns_tier 2trianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-30 11:39:20路 email/email
    Hi team, Hope you are well! Reaching out via this email as my inbox ( c-hloetan@hotmail.sg) is full. Attaching photos of the bikini with the blue-ish stain. It's present on both sides of the bikini. Let me know if you have any questions.
  2. AGENT2026-08-01 03:46:54路 email/helpdesk
    Hi Chloe, Thank you for your message and for sending the photos. We take great pride in the quality of our products, and each item undergoes thorough quality inspections before it is dispatched. However, on the rare occasion that a faulty item is received, we're committed to resolving the issue as quickly as possible. Could you please confirm whether you would like us to send a replacement ESTE - PANDA WHITE Neoprene Scoop Crop Bikini Top (Size XS) in the same size? Once we receive your confirmation, we'll be happy to assist you with the next steps. Note: - Your items will be sent to the original shipping address provided upon purchase. We look forward to your next email. Kindest, Denise xx
  3. AGENT2026-08-01 03:47:27路 email/helpdeskINTERNAL
    NON CX FA EX ; SA advised 2383546NA dod July 8, 2026 ESTPAN2TOPXS 27 bluish stained / https://prnt.sc/XzNQu8ogsn6U RT OF 232059424
  4. CUSTOMER2026-08-01 17:16:08路 email/email
    Hi Denise, Thank you for looking into this and offering a replacement. Will go with the replacement in XS to the same shipping address. Thank you for your help, appreciate it!
  5. AGENT2026-08-03 21:49:02路 email/helpdesk
    Dear Chloe, Thank you for confirming! We double-checked your order and noticed that your items were delivered on July 8, 2026 while your request was sent to us on July 23, 2026, which places it outside of our 14-day returns policy. However, the last thing we want is for you to be left with an unusable item, so as a gesture of goodwill, we will proceed with your replacement as a one-time exception! Please note that since this is a one-time exception, the replacement will not be eligible for further exchange, replacement, or refund requests in the future. I have filed a request to have your new ESTE - PANDA WHITE - Top / XS shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2383546NAEX If we can be of any additional help, please do not hesitate to reach out to us鈥攚e're always happy to help! Kindest, Nikka
  6. AGENT2026-08-03 21:49:40路 email/helpdeskINTERNAL
    OTE NON-CX FA EX: 2383546NA / 2383546NAEX PROCESSED: 8/4/2026 NEW ORDER: 2401100NA - NOT ELIGIBLE FOR EX/RF
  7. CUSTOMER2026-08-05 13:02:38路 email/email
    Hi Nika, Thank you for the kind one time exception, really appreciate the gesture. Have a good rest of the week!
  8. AGENT2026-08-07 04:52:23路 email/helpdesk
    Hi Chloe, On behalf of the entire Triangl Team, you are most welcome! It's always our pleasure to assist our lovely customers anytime. If we can be of any additional help, please do not hesitate to reach out to us. Have a great day! Kindest, Geelah xx
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