49,998 tickets1-100

Conversation with Aleshia Pinto

Aleshia Pinto 路 aleshia.pinto@gmail.com 路 Gorgias #231942777

closed
Opened
23 Jul 2026, 01:55
Closed
24 Jul 2026, 22:42
Assignee
Denise - Returns Team
retreturnstrianglai_answeredai_handoverai_next_genai_processingai_snoozechannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-23 01:55:49路 chat/gorgias_chat
    Hi there - I'd like to exchange my item for another style of suit - is it possible to do that instead of pay the shipping fees back then re-order and pay for shipping?
  2. AI_AGENT2026-07-23 01:56:03路 chat/api
    Hi, welcome to TRIANGL! To check your exchange options for this order, please log in first and we鈥檒l take it from there.
  3. AI_AGENT2026-07-23 01:58:48路 chat/gorgias_chat
    Signed in successfully.
  4. AI_AGENT2026-07-23 01:59:02路 chat/api
    Hi, welcome to TRIANGL! Yes, you can exchange for a different style or colour, but the full set needs to be returned in exchange for another full set. For exchanges, you cover the return shipping, and we cover the shipping on the replacement item. You can submit it here: [https://triangl.com/a/returns](https://triangl.com/a/returns)
  5. CUSTOMER2026-07-23 02:01:19路 chat/gorgias_chat
    So i submitted my return already - how do you know to cover the shipping on my new style? Choosing a new style wasn't an option for me when processing my return, only a different size.
  6. AI_AGENT2026-07-23 02:01:34路 chat/api
    Thanks for explaining, Aleshia. I know it can be frustrating that your return flow only offered a size swap. For exchanges, if you鈥檙e changing the style or colour, the process needs the full set returned in exchange for another full set, and that鈥檚 why the shipping works differently for an exchange versus a standard return. A human team member will review how your existing return was set up and confirm the correct way to apply the shipping coverage for your replacement. Please hold on for a moment while I transfer the chat. The expected waiting time for a response in chat is 1 min.
  7. AGENT2026-07-23 02:01:52路 chat/helpdesk
    Hi there! I鈥檓 Kelly, and I'll be helping you today. :)
  8. CUSTOMER2026-07-23 02:01:57路 chat/gorgias_chat
    Hi kelly!
  9. AGENT2026-07-23 02:02:37路 chat/helpdesk
    I'm sorry to hear that you need to make an exchange.
  10. AGENT2026-07-23 02:02:53路 chat/helpdesk
    Can I get the order number?
  11. CUSTOMER2026-07-23 02:03:04路 chat/gorgias_chat
    2391864NA
  12. AGENT2026-07-23 02:03:08路 chat/helpdesk
    I can relay that details to the Returns team.
  13. AGENT2026-07-23 02:03:45路 chat/helpdesk
    Noted. One moment, please.
  14. AGENT2026-07-23 02:04:31路 chat/helpdesk
    I appreciate the patience You have ordered for MIMA Alina style in XS top / S tie side cheeky bottoms, correct?
  15. CUSTOMER2026-07-23 02:04:47路 chat/gorgias_chat
    Yes that's correct
  16. AGENT2026-07-23 02:05:02路 chat/helpdesk
    Thanks for confirming And you wish to exchange it to what style and size, please.
  17. CUSTOMER2026-07-23 02:06:23路 chat/gorgias_chat
    Mica - Hube green terry towelling crop bikini set - top: S, bottoms: side tie, cheeky, s i was also going to order two additional things
  18. CUSTOMER2026-07-23 02:07:19路 chat/gorgias_chat
    actually just one sorry! the elli lemonade crochet short in S
  19. AGENT2026-07-23 02:07:23路 chat/helpdesk
    Noted thanks much. Will relay this information to the Returns team. Kindly give them 24 to 48 hours to get back to you via email for the next step.
  20. AGENT2026-07-23 02:07:31路 chat/helpdesk
    Kindly monitor your spam and junk folder too as some emails ends up there.
  21. CUSTOMER2026-07-23 02:08:36路 chat/gorgias_chat
    Ok thanks!
  22. AGENT2026-07-23 02:09:05路 chat/helpdesk
    You're most welcome. Anything else that I can hep you with?
  23. CUSTOMER2026-07-23 02:10:02路 chat/gorgias_chat
    No that was it - I appreciate it
  24. AGENT2026-07-23 02:10:34路 email/helpdeskINTERNAL
    Hi, for exchange style. Thanks - 2391864NA - exchange style Mica - Hube green terry towelling crop bikini set - top: S, bottoms: side tie, cheeky, s actually just one sorry! the elli lemonade crochet short in S
  25. AGENT2026-07-23 02:10:49路 chat/helpdesk
    Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
  26. AGENT2026-07-24 22:40:51路 chat/helpdeskINTERNAL
    replied to https://triangl.gorgias.com/app/ticket/232236560
Replies are sent through Open Doors, so they stay on the customer record.