49,998 tickets1-100

Conversation with Customer #539851753

Unknown 路 Gorgias #233310142

closed
Opened
31 Jul 2026, 17:48
Closed
31 Jul 2026, 21:37
Assignee
Denise - Returns Team
retreturnstrianglai_answeredai_handoverai_next_genai_processingai_snoozesender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-31 17:48:21路 chat/gorgias_chat
    I need the address to return
  2. AI_AGENT2026-07-31 17:48:56路 chat/api
    Hi, welcome to TRIANGL! Before sending your return, please submit it through our Returns Portal so you can receive a Return Authorization number: Once it is approved, we will email you the full return instructions, including the correct return address for your order. For security and processing reasons, we cannot share the return address in chat.
  3. CUSTOMER2026-07-31 17:49:22路 chat/gorgias_chat
    I've already requested it and I haven't received it
  4. AI_AGENT2026-07-31 17:49:35路 chat/api
    I鈥檓 sorry you鈥檙e still waiting. If you already have an RA number, the full return instructions, including the correct return address, will be in the return approval email. Please check your spam or junk folder as well. We cannot share the return address in chat.
  5. CUSTOMER2026-07-31 17:56:03路 chat/gorgias_chat
    Customer service
  6. AI_AGENT2026-07-31 17:56:15路 chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. In the meantime, since you already requested the return, the return approval email is what includes the correct return address, so it鈥檚 worth checking your spam or junk folder. For security, we can鈥檛 share the return address in chat. Expected wait time for a response in chat is 1 min. If you leave your email address here, the team can reach you if needed.
  7. CUSTOMER2026-07-31 17:57:11路 chat/gorgias_chat
    Can you please resend the address for the return. I have not received it. Email address is dillontwomack@yahoo.com
  8. CUSTOMER2026-07-31 17:57:19路 chat/gorgias_chat
    Order number is 2387553NA
  9. AGENT2026-07-31 17:57:56路 chat/helpdesk
    Hi there! I鈥檓 Kelly, and I'll be helping you today. :)
  10. AGENT2026-07-31 17:58:11路 chat/helpdesk
    We apologize for the delay in responding to your email as they are receiving high volume of inquiries. Let me submit a follow up request.
  11. CUSTOMER2026-07-31 17:58:34路 chat/gorgias_chat
    Thank you I just don't want to miss the Window to return my stuff
  12. AGENT2026-07-31 17:59:13路 chat/helpdesk
    I submitted a follow up request to the Returns Team. Allow them to get back to you via email within 24 hours for the update. Kindly monitor your spam and junk folder too as some emails ends up there.
  13. AGENT2026-07-31 17:59:44路 chat/helpdesk
    The delay in the Returns Team's response will not affect the return window and they will refer to the date you've initiated the return.
  14. AGENT2026-07-31 18:01:58路 chat/helpdesk
    In the meantime, is there anything else that I can help you with?
  15. AGENT2026-07-31 18:02:36路 chat/helpdeskINTERNAL
    Hi, for ff up. Thanks - dillontwomack@yahoo.com - Order number is 2387553NA - approval ff up
  16. AGENT2026-07-31 18:05:38路 chat/helpdesk
    I鈥檝e noticed you鈥檙e away for quite some time, I鈥檓 closing our chat session now. However, my colleagues and I are here should you have any further questions.xx
  17. AGENT2026-07-31 21:27:01路 chat/helpdeskINTERNAL
    will assist in tic https://triangl.gorgias.com/app/ticket/233325093
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