Conversation with Darcey Crew

Thanks for your message! I’m connecting you with one of our team members who can look into your exchange request and the email replies. Please hold on for a moment while I transfer the chat. You’ve mentioned you’ve been waiting about a week without hearing back by email, so a live agent will review this for you. Also, feel free to leave your email address here so we can contact you. Expected waiting time in chat for the response: 1 min.

Hi there! I’m Janis, and I’ll be helping you from here.

I am sorry for the delay of our Returns Team's response as they are receiving high volume of tickets lately. I will endorse and make a follow up on this matter. May I know the order number, request ID number (if requested through the website) and your email address, please?

Thanks for the details. I’ve flagged this as urgent and passed the details along to our Returns Team for follow-up. You can expect an update from them within today.

I understand your concern and rest assured that this has been marked as urgent. Please wait for their email within today. Would there be anything else I can assist you with today?

I truly understand your concern, Darcey. I have marked this as urgent and noted your feedback as well. Please wait for their email within today. Is there anything else I can help you with today?

It seems like you're already set! Thank you for chatting. Please feel free to chat with us again anytime! Have a lovely day! xx

ESC - https://triangl.gorgias.com/app/ticket/233139270

Hi there, Darcey! I’m Kelly, and I'll be helping you today. :)

We apologize for the delay in responding to your email as they are receiving high volume of inquiries. Kindly give them time to get back to you. Rest assured that you will hear from them anytime today as your concern has been flagged and needed an immediate assistance.

In the meantime, is there anything else that I can help you with?

I’ve noticed you’re away for quite some time, I’m closing our chat session now. However, my colleagues and I are here should you have any further questions.xx

HI!

You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!

To confirm, you're returning 1 set for a refund, and for the other set, you're exchanging the top and keeping the bottom?

Oh, I see. Sorry to hear that, Darcey.

Yes, you also need to include the bag.

Our Returns Team will provide instructions via email once your request is approved.

I just want to check if you’re still there?

I’m sorry but I have to close this chat as I did not receive any reply from you. Please feel free to start another chat should you need further assistance. Have a nice day! :) xx

Hi there! I’m Janis, and I’ll be helping you from here.

I am sorry for the delay of our Returns Team's response as they are receiving high volume of tickets lately. I will endorse and make a follow up on this matter. May I know the order number, request ID number (if requested through the website) and your email address, please?

I'm sorry, I just want to check up on you. Still online?

It seems like we have lost contact. I may need to terminate this chat as of the moment. But please don't hesitate to chat with us again anytime should you need assistance. Have a lovely day! xx

Hi!

Welcome back to Live Chat, Darcey.

Our Returns Team works everyday but they normally reply within 24-48 hours.

Also, please only send us an email once as every time you send another email, your email goes back to the end of the queue.

Rest assured, our team is trying our best to go through all of them as fast as they can.

I am a real person, Darcey.

Kindly wait up to 48 hours from the time you sent your last email.

No worries at all.

Apart from this, can I help you with anything else?

Alright! If you need help with anything, please chat with us again anytime! Have a good one! x

esc via https://triangl.gorgias.com/app/ticket/232552432