CUSTOMER2026-07-22 23:26:58路 chat/gorgias_chat
Why has no one contacted me regarding my return that I submitted?
AI_AGENT2026-07-22 23:27:12路 chat/api
Hi, welcome to TRIANGL! We cannot view your return details just yet because you are not logged in. Please log in so we can check why your return request has not been reviewed yet.
CUSTOMER2026-07-22 23:31:33路 chat/gorgias_chat
logged in now
AI_AGENT2026-07-22 23:31:47路 chat/api
Hi, welcome to TRIANGL! Thanks for your message. Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
A return marked as pending means the Returns Team is reviewing your request manually before approval, and they review return requests within 2 business days. You do not need to do anything right now, and you will receive an email once the review is complete with the next steps.
In chat, we expect a response within 1 min.
AGENT2026-07-22 23:32:15路 chat/helpdesk
Hi!
AGENT2026-07-22 23:32:23路 chat/helpdesk
You鈥檝e reached our live chat. I'm Mavi, and I'd be happy to assist you today!
AGENT2026-07-22 23:32:47路 chat/helpdesk
I鈥檓 sorry to hear that you haven't received an update regarding your return request. Let me check this for you.
AGENT2026-07-22 23:32:54路 chat/helpdesk
Can I have your order number, please?
CUSTOMER2026-07-22 23:33:46路 chat/gorgias_chat
Hi Mavi! I'm trying to find out where my return process is at. the exchange request number is A497512946745
CUSTOMER2026-07-22 23:34:28路 chat/gorgias_chat
the bikini order number isORDER #2355674NA
AGENT2026-07-22 23:34:37路 chat/helpdesk
Thanks!
AGENT2026-07-22 23:35:15路 chat/helpdesk
Upon checking, our Returns Team emailed you on June 28 and July 5, and they are waiting for your reply.
AGENT2026-07-22 23:35:32路 chat/helpdesk
Can you check your spam/junk folder? Sometimes, our emails end up there.
CUSTOMER2026-07-22 23:37:42路 chat/gorgias_chat
yep found it, I'm sorry
AGENT2026-07-22 23:37:54路 chat/helpdesk
No worries, Piper.
AGENT2026-07-22 23:38:05路 chat/helpdesk
Kindly reply directly to their email to avoid confusion.
AGENT2026-07-22 23:38:20路 chat/helpdesk
Once you're done, please let me know so I can forward it to our Returns Team.
CUSTOMER2026-07-22 23:39:16路 chat/gorgias_chat
so looks like I missed the 48 hour deadline - can I still use the EXCHANGE-TRIANGLE-25 code?
AGENT2026-07-22 23:40:39路 chat/helpdesk
I'm afraid no, but you may try to ask for a new code.
CUSTOMER2026-07-22 23:41:45路 chat/gorgias_chat
it says I have to order a full set - I only need the bottom- can I just order the bottom?
AGENT2026-07-22 23:42:39路 chat/helpdesk
We only sell our bikinis as a set, Piper.
CUSTOMER2026-07-22 23:43:49路 chat/gorgias_chat
got it
AGENT2026-07-22 23:45:13路 chat/helpdesk
Would there be anything else I can assist you with?
AGENT2026-07-22 23:47:08路 chat/helpdesk
I just want to check if you鈥檙e still there?
CUSTOMER2026-07-22 23:47:10路 chat/gorgias_chat
I don't think so - I just ordered it Confirmation #Z5QM8CTUG. I'll email Lynn now
AGENT2026-07-22 23:47:41路 chat/helpdesk
Alrighty! I'll also endorse this to our Returns Team. Kindly wait for an update via email.
CUSTOMER2026-07-22 23:50:25路 chat/gorgias_chat
Thank you - email has been sent. Have a great night!
AGENT2026-07-22 23:50:50路 chat/helpdesk
You're welcome, Piper! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx
CUSTOMER2026-07-22 23:50:59路 chat/gorgias_chat
thank you
AGENT2026-07-22 23:52:21路 chat/helpdeskINTERNAL
Forwarded to Returns: https://triangl.gorgias.com/app/ticket/231937709