> How long does shipping take?
Orders are dispatched from our warehouse and usually arrive within 3–5 business days.
In rare cases, customs or courier delays may affect delivery, but most orders arrive right on time.
You’ll get a tracking link as soon as your order ships. ✨
Still have questions? I’m here to help!
> Yes
Sure! What else can I help you with?
> I am exchanging the bottoms and what’s the timeframe to get the replacement pair
AI_AGENT2026-07-25 20:48:37· chat/api
Hi, welcome to TRIANGL! To check the timeframe for your exchange, please log in so we can look up your order and return details. Once we can see the order, we’ll confirm it for you.
CUSTOMER2026-07-25 20:49:17· chat/gorgias_chat
Do you guys have to receive what I am exchanging before the replacement gets shipped out to me
AI_AGENT2026-07-25 20:49:30· chat/api
Yes. For an exchange, we need to receive and process the returned piece before the replacement is sent out. Once it arrives, processing usually takes 1 to 2 business days, and delivery of the exchange usually takes 3 to 5 business days depending on your location.
Replies are sent through Open Doors, so they stay on the customer record.