You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
start-return-or-exchange
Firstname:
Carrie
Lastname:
Tmpson
Email:
ctimpson4@gmail.com
Phone:
2076530556
Ordernumber:
Body:
Hi! I can't find my order confirmation in my email, but I
am looking to return bottoms that I ordered. I assumed they would
fit so I took the tag off, but they are too big and the fabric
doesn't stay on. Is it possible to return them without the tag?
Or get credit to order smaller ones? Thank you!
BUTTER CROCHET STRIPE CROP BOTTOM - size M , minimal, cheeky
-----------------------------------------------------------------
You can enable spam filtering for contact forms in online store
preferences.
-----------------------------------------------------------------
AGENT2026-08-08 02:33:37· email/helpdesk
Dear Carrie,
Thanks so much for reaching out! We love hearing from you and really value your feedback. We’re sorry to hear the bottoms didn’t fit as expected, especially after you removed the tag.
We’d be happy to look into the options available for you. While we’re unable to offer store credit, we can certainly check whether an exchange for a different size or style of the same value may be possible.
Before we continue with your request, could you please send us a photo showing the removed tag, along with the following details?
Order Number – if you can’t locate it, please provide the full name, email address, or shipping address used to place the order.
Exchange Details – if you’d like to exchange, please let us know the style name, top/bottom sizes, and bottom shape (if applicable) you’d like instead.
Once we have these details, we can review your request based on our exchanges/refunds policy.
You can also find our full returns policy here: https://triangl.com/pages/faqs?tab=returns
We look forward to hearing from you and seeing how we can help!
Kindest,
Geelah
Replies are sent through Open Doors, so they stay on the customer record.