49,998 tickets1-100

ORDER #2383983NA

Lindsay Cousins · lcousins918@gmail.com · Gorgias #231795297

closed
Opened
22 Jul 2026, 06:06
Closed
31 Jul 2026, 10:24
Assignee
Gelou - Returns Team
returnsreturns_clarificationreturns_snooze_48hrstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-07-22 06:06:24· email/helpdesk
    Dear Lindsay, We have received your Exchange Request #2C32BF2962532. We are eager to assist but unfortunately, the style (MAIA - EBONY BLACK Bottom XXS / Standard / Normal) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. While MIMA - BISC Bottom XXS / Minimal / Cheeky is not available. We would like to offer 2 options; place a new order today to secure all the styles you have selected and or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-29 2. Order all the new bikinis/sizes that you require (in full sets) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2383983NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx
  2. AGENT2026-07-22 06:07:39· email/helpdeskINTERNAL
    pending approval 2383983NA 2C32BF2962532 clarify ex items / aoos/oos: MINBISBBOTXXS 1 / STABLAABOTXXS 5
  3. AGENT2026-07-29 10:21:22· email/helpdesk
    Dear Lindsay, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the two options provided and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Gelou
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