Re: Conversation with Customer #537411618

Thanks for your message! I’m really sorry to hear this, that’s not the experience we want you to have at all. Please hold on for a moment while I transfer the chat. A live agent will join shortly, and I’ll connect you with our Returns Team so they can review the defect and help you from there. To get this moving, please share your order number in your next message, and you can also leave an email address so the team can contact you if needed. Expected waiting time for a response in chat is 1 min.

Hi!

Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!

I'm sorry to hear this.

May I request photos (at least 2) of your bikini showing the problem area in image format?

Sure.

Thanks!

Have you tried pressing it?

Thanks and noted.

Can I have your full name, order number, and email address, please?

Thanks!

I will endorse this to our Returns Team for further checking, Amit.

Kindly wait for an update via email within 24-48 hours.

You're welcome! In the meantime, is there anything else I might be able to help you with today? :)

Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx

#2393345NA Hi Returns, for your assistance, please. Thank you. xx Amit Fatal Amitpetel28@gmail.com / bikini issue / "my order just arrived but seems like the top has a little defect in the hook. It doesn’t close all the way. What can I do? it’s just the one of the parts is not completely straight, so the other part doesn’t completely fit in"

https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/50aa75f7-ae4a-44b6-ba5e-fff5da8eafbb-IMG_5264-e6474ea4-8800-4c1d-8060-1f1181ebd5a3.jpeg https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/2a9307ed-646f-40b5-97b7-bbe3e389f011-IMG_5262-a898381d-d1d8-4fd4-9001-eb81dc98b945.jpeg

Dear Amit, Your concern has been forwarded to us. Thank you for reaching out. We regret to hear that your bikini top arrived with a faulty clasp, and we apologize for the delay in getting back to you. Please know that your concerns are important to us, and we appreciate your patience while we work to resolve this for you. Rest assured, we are doing our best to assist you as quickly as possible. Can you please share the following details: Shipping or Billing Address on order Phone Number on order Style Name + Size of the bikini top From there, we will assess and look into this for you. If you have other concerns, let us know and we're here to help. Thanks again. We hope to hear from you soon. Kindest, Elaine xx

Order# 2393345NA / FOR ID CHECKING

Hi Amit, Thank you for those details. We truly apologize for the trouble you've had with your bikini. We understand how disappointing it must be to encounter this issue. We want to make sure that you stay satisfied with your purchase. We are going to replace your faulty item/s, as the last thing we would like to have is an unhappy customer. In regards to the damaged item, no need to send this back. Should you wish to receive the same size - MICA - COOKIE Top / S to be shipped to the same address: Amit Fatal, Passatge de Senillosa 9, Atico 3, 08034 Barcelona, Barcelona, Spain, 685101824 ? Before we proceed, we would like to remind you that processing of exchanges take 1 to 2 days, followed by 5 to 7 days for shipping. In line with this, we cannot guarantee that your exchange will reach you this weekend. Should there be any changes to the shipping address please send us the new address in this format: Recipient: Phone Number: Company (if applicable): Address: Apartment, suite,. (if applicable): City: Country: State: ZIP/Postal Code: Looking forward to your next email. Kindest, Joanna

2393345NA - NON CX FA EX, within 14 days

Hi Amit, Thank you for getting back to us. I have filed a request to have your new MICA - COOKIE Top / S shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2393345NAEX If you have any questions, feel free to email us back. Kindest, Joanna

NON-CX FAULTY EX #2393345NA 2393345NAEX PROCESSED: Aug 01, 2026 New Order: 2399940NA

Hi Amit, You’re most welcome! It's always our pleasure to assist our lovely customers anytime. If we can be of any additional help, please do not hesitate to reach out to us. Have a wonderful day! Kindest, Nikka