49,998 tickets1-100

Re: Hello. I had been hospitalized for several days after a car accident and did not have access to my c ...

Maya Morrison 路 thisdorybrain@gmail.com 路 Gorgias #232059709

closed
Opened
23 Jul 2026, 15:58
Closed
23 Jul 2026, 16:08
Assignee
Unassigned
Order
2398733
customer carerettrianglai_answeredai_handoverai_next_genai_processingai_snoozepotential legalchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-23 15:58:33路 chat/gorgias_chat
    Hello. I had been hospitalized for several days after a car accident and did not have access to my cell phone until now. I did not order the replacement bottoms yet and the code for free shipping is no longer active. Would you please issue a new one for me? I will place the replacement order right away. I would massively appreciate it.
  2. AI_AGENT2026-07-23 15:58:47路 chat/api
    Hi, welcome to TRIANGL! I鈥檓 sorry you鈥檝e been dealing with that. We do not issue discount or promo codes, and we do not run sales, so prices stay consistent year-round. We do occasionally run limited free shipping promotions, but they are not scheduled in advance and we cannot confirm or reissue them. The best way to hear about any limited promotions first is our newsletter: [https://triangl.com/pages/newsletter-signup](https://triangl.com/pages/newsletter-signup) We do offer flat-rate worldwide shipping, so you can order multiple bikinis under the one shipping fee.
  3. CUSTOMER2026-07-23 15:59:37路 chat/gorgias_chat
    I am doing a return and replacement. I need a live operator.
  4. AI_AGENT2026-07-23 15:59:52路 chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. I understand you鈥檙e working on a return and replacement, and you need a live operator. A team member will join shortly and will guide you through the next steps. Expected waiting time in chat is 1 min.
  5. AGENT2026-07-23 16:00:45路 chat/helpdesk
    Hi there! I鈥檓 Janis, and I鈥檒l be helping you from here.
  6. AGENT2026-07-23 16:01:54路 chat/helpdesk
    We're so sorry to hear that you were hospitalized. We hope you're feeling much better now, and we wish you a smooth and speedy recovery. I will endorse and make a follow up on this matter with our Returns Team. May I know the order number, return request # (if requested through the website) and your email address, please?
  7. CUSTOMER2026-07-23 16:02:14路 chat/gorgias_chat
    Hi Janis. The day I was issued the new code for return shipping i was in a bad accident and had just gotten a hold of my phone. The code I was given isn't valid any longer. Can your team generate a new one?
  8. CUSTOMER2026-07-23 16:02:28路 chat/gorgias_chat
    Sure just a second
  9. CUSTOMER2026-07-23 16:02:32路 chat/gorgias_chat
    Thisdorybrain@gmail.com
  10. CUSTOMER2026-07-23 16:03:22路 chat/gorgias_chat
    The original order is #2366810NA.
  11. AGENT2026-07-23 16:04:44路 chat/helpdesk
    Thanks for the details, Maya. No worries, I鈥檝e flagged this as urgent and passed the details along to our Returns Team for follow-up. You can expect an update from them within today.
  12. CUSTOMER2026-07-23 16:05:43路 chat/gorgias_chat
    Much appreciated! Have a lovely rest of your day!
  13. AGENT2026-07-23 16:06:52路 chat/helpdesk
    You're most welcome! Please feel free to chat with us again if you need more help. Thanks and enjoy the rest of your day! xx
  14. AGENT2026-07-23 16:08:06路 chat/helpdeskINTERNAL
    ESC - https://triangl.gorgias.com/app/ticket/228748317
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